Sheila Adjekuko
Summary
Highly motivated and detail-oriented professional with a strong background in customer service, administrative support, and data management. Proven ability to manage multiple tasks, provide seamless administrative support. Skilled at handling sensitive issues with discretion, resolving complaints, and ensuring the smooth operation of daily office functions. A team player with a strong work ethic and a dedication to delivering high-quality service in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Bakkt
Alpharetta, GA
10.2023 - Current
- Provide high-level customer service support through voice, email, and chat channels, ensuring a positive experience for clients.
- Coordinate complex travel bookings, including air, car, and hotel reservations, showcasing strong organizational and planning skills.
- Resolve service issues and manage follow-up actions to ensure complete customer satisfaction.
- Utilize the Amadeus booking system to manage and adjust bookings, ensuring all client needs are met accurately and efficiently.
- Maintain detailed records of interactions, troubleshooting, and service requests, demonstrating strong attention to detail.
Bartender/Server
Firebirds Wood Fired Grill
Peachtree Corners, GA
04.2019 - Current
- Demonstrate exceptional customer service by interacting with guests, addressing inquiries, and resolving concerns to ensure satisfaction.
- Process payments and maintain accurate cash handling, reflecting strong financial management and attention to detail.
- Collaborate with staff to ensure efficient service and maintain high standards in all aspects of customer care.
Patient Service Representative
MedPost Urgent Care
Alpharetta, GA
07.2014 - 11.2016
- Assisted patients with check-in, payment paperwork, and verification of insurance coverage, ensuring smooth patient flow and accuracy in documentation.
- Managed patient accounts, addressing billing inquiries, and resolving discrepancies in a timely and professional manner.
- Supported the medical team with administrative tasks, such as updating records and processing payments.
Customer Service Representative
Wipro
Atlanta, GA
03.2011 - 07.2014
- Managed inbound calls and provided expert claims support and medical billing assistance.
- Applied HIPAA regulations while using medical terminology (ICD-9, CPT-4, HCPCS) to assist clients with accurate benefit information.
- Directed inquiries to appropriate departments, ensuring seamless service and satisfaction.
Education
Bachelor of Science -
University of West Georgia
Carrollton, GASkills
- Amadeus Booking System
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry & Maintenance
- HIPAA compliance
- Customer Service & Complaint Resolution
- Critical thinking skills
- Strong interpersonal skills
- Research & Data Analysis
- Excellent communication skills
Timeline
Senior Customer Service Representative
Bakkt
10.2023 - Current
Bartender/Server
Firebirds Wood Fired Grill
04.2019 - Current
Patient Service Representative
MedPost Urgent Care
07.2014 - 11.2016
Customer Service Representative
Wipro
03.2011 - 07.2014
Bachelor of Science -
University of West Georgia
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