Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sheila Alexander

Daytona Beach,Florida

Summary

Dedicated healthcare professional with extensive experience in clinical and administrative roles, demonstrating a strong commitment to patient care and operational efficiency. Proficient in medical procedures, electronic health records, and healthcare protocols, ensuring seamless communication and coordination among medical staff and patients. A collaborative team player thriving in fast-paced environments, consistently delivering high-quality results while adapting to dynamic challenges. Exceptional organizational skills enhance the ability to maintain efficient office operations and support comprehensive patient assistance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant/New Pt Scheduler

Cardiology Physicians
05.2023 - 08.2025
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Office Assistant/ Billing Specialist/Medical Assistant

Advent Health Medical Center
07.2021 - 2023
  • Answering the telephones in a prompt and courteous manner
  • Following established policies and procedures
  • Properly triaging telephone calls in accordance with policies
  • Scheduling, canceling, and rescheduling, appointments as requested
  • Checking-in patients
  • Verifying insurance coverage for all patients
  • Specialized billing not handled by the Centralized Billing Office
  • Accurate entry of patient information, financial information, codes and charges for services rendered on a daily basis.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Leasing Consultant and Assistant Property Manager

Royal American Management
07.2019 - 12.2022
  • Maintain sound rent collection pool procedures.
  • Assist community managers in attracting screening, and selecting prospective residents.
  • Maintain familiarity with all procedures and requirements for accounts payable.
  • Displaying customer service by creating a positive work environment for visitors and community associates.
  • Prepare market surveys and market reports.
  • Prepare leasing packages.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Patient Service Representative

Advent Health Hospital
03.2021 - 07.2021
  • Provide emotional and psychological support to the residents
  • Report any changes in the patients' mental or physical conditions
  • Delivered basic patient care, by obtaining vital signs, also recognizing and reporting changes in patient conditions
  • Documented patient care.
  • Inputted patient demographic data into electronic health record system.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Assisted with scheduling follow-up appointments according to provider availability, assisted w/prescription orders.
  • Provided customer service by answering patient questions and addressing concerns.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled patient appointments and procedures.

Certified Nursing Assistant

Halifax Hospital(Orthopedic)
02.2019 - 2021
  • Delivered patient care
  • Obtaining vitals,recording fluid intake and output
  • Recognizing and reporting changes in patient condition
  • Documenting patient care on a written flowsheet and on the computer.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Medical Assistant

Volusia OB GYN
11.2018 - 01.2019
  • Greet/room patients,took vitals
  • Assist with examinations.
  • Enter in medical orders and prescriptions.
  • Verify patients’ health insurance /answer phones and schedule appointments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Certified Nursing Assistant

Nurse Staffing (PRN)
01.2016 - 01.2018
  • Assist residents with the daily activities; including bathing, dressing and grooming.
  • Transfer residents to and from activities and meals while encouraging resident independence.
  • Provide emotional and psychological support to the residents and other members of the household.
  • Report any changes in the resident’s mental or physical condition to the supervisor in a timely manner.
  • Delivered basic patient care, by obtaining vital signs, recording fluid intake and output, recognizing and reporting changes in patient condition.

Certified Nursing Assistant

Solaris Healthcare
10.2015 - 01.2018
  • Preformed restorative and rehabilitative procedure as instructed
  • Assistant w/resident care including bathing,grooming,hygiene and placement of adaptive equipment
  • Cleaned and sanitized instruments and returned to the proper area.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Certified Nursing Assistant

Vitas Hospice (PRN)
11.2012 - 2015
  • Obtain patient vitals signs and report results to staff nurses or physician,noting changes from prior measurements.
  • Gathered dietary information, assisted w/feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Help patients maintain healthy skin by checking wounds, assessing integrity and bathing bed bound individuals.
  • Responded to patients’ emergencies w/immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Certified Nursing Assistant/ Shift Supervisor

The Sarah House 1
01.2011 - 01.2014
  • Coordinated monthly employee shift scheduling for patient care
  • Ensured records of progress service performed and any changes in conditions on patient care were maintained and reported to management and administrative staff
  • Enforced and monitored the safety of patient care.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Medical Assistant Diploma -

Daytona College
Daytona Beach, FL

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Medical terminology

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Supervised team of 20 staff members.
  • Recognized for outstanding dedication to patient care.

Certification

  • CNA - Certified Nurse Assistant
  • RMA - Registered Medical Assistant
  • Licensed- BLS Instructor
  • Certified- Medical Assistant Instructor (AMCA)
  • Certificate- HIV/AIDS

Timeline

Medical Assistant/New Pt Scheduler

Cardiology Physicians
05.2023 - 08.2025

Office Assistant/ Billing Specialist/Medical Assistant

Advent Health Medical Center
07.2021 - 2023

Patient Service Representative

Advent Health Hospital
03.2021 - 07.2021

Leasing Consultant and Assistant Property Manager

Royal American Management
07.2019 - 12.2022

Certified Nursing Assistant

Halifax Hospital(Orthopedic)
02.2019 - 2021

Medical Assistant

Volusia OB GYN
11.2018 - 01.2019

Certified Nursing Assistant

Nurse Staffing (PRN)
01.2016 - 01.2018

Certified Nursing Assistant

Solaris Healthcare
10.2015 - 01.2018

Certified Nursing Assistant

Vitas Hospice (PRN)
11.2012 - 2015

Certified Nursing Assistant/ Shift Supervisor

The Sarah House 1
01.2011 - 01.2014

Medical Assistant Diploma -

Daytona College

Similar Profiles

CREATE PROFILE
Sheila Alexander