Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sheila Amilcar

The Bronx,NY

Summary

I am a down-to-earth individual with a naturally happy disposition, which fuels my passion for assisting and uplifting others. I value hard work and am committed to providing exemplary ethical skills and support. My dedication stems from a desire to be self-sufficient, support my teenage son, and contribute meaningfully to my family. As a person of Haitian descent, I am fluent in Haitian Creole and proficient in both reading and writing in my language.

I approach tasks with a determination to see them through to completion, earning me accolades and awards for my authentic approach. A recent highlight includes recognition from JFK T4, where I was acknowledged by Roel Huinink, President & CEO, for consistently embodying T4 brand values through hard work and a helpful demeanor. I believe in teamwork, emphasizing that there is no 'I' in a successful team. Politeness and professionalism define my approach, and I have a successful track record of applying strong communication and problem resolution skills to address customer issues.

My history includes surpassing productivity and quality targets in high-volume settings, showcasing my ability to build long-lasting, loyal customer relationships

Overview

28
28
years of professional experience

Work History

Customer Service Agent

Hallmark Aviation
12.2022 - Current
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Cleaning Assistant

Spotless Cleaning Company
06.1996 - Current
  • Provided personal assistance to the disable, special needs, private homes and businesses as needed.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
  • Reduced infection rates by meticulously disinfecting high-touch surfaces in communal areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Customer Service Operator

Empire Consulting Solution
12.2011 - 05.2020
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
  • Navigated complex software systems to efficiently access and update customer information during calls.

Receptionist

Robert Half Office Team
09.2006 - 11.2010
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Associate of Arts - Liberal Arts And General Studies

Hostos Community College of The City University of New York
The Bronx, NY
05.2005

Skills

Business owner

Proficient in Microsoft Word, Powerpoint & Internet Explore

Analytical Problem Solving/Planning skills

Fluent in French/Haitian Creole

Customer Service/People Person Skills

Front Desk/ Clerk

Telecommunication

Image Processing

Positive Leader and Humble Follower

Flexible and Adaptable

Accomplishments

  • I am a down-to-earth individual with a naturally happy disposition, which fuels my passion for assisting and uplifting others. I value hard work and am committed to providing exemplary ethical skills and support. My dedication stems from a desire to be self-sufficient, support my teenage son, and contribute meaningfully to my family. As a person of Haitian descent, I am fluent in Haitian Creole and proficient in both reading and writing in my language.

    I approach tasks with a determination to see them through to completion, earning me accolades and awards for my authentic approach. A recent highlight includes recognition from JFK T4, where I was acknowledged by Roel Huinink, President & CEO, for consistently embodying T4 brand values through hard work and a helpful demeanor. I believe in teamwork, emphasizing that there is no 'I' in a successful team. Politeness and professionalism define my approach, and I have a successful track record of applying strong communication and problem resolution skills to address customer issues.

    My history includes surpassing productivity and quality targets in high-volume settings, showcasing my ability to build long-lasting, loyal customer relationships

Languages

Haitian Creole
Full Professional
French
Professional Working

Timeline

Customer Service Agent

Hallmark Aviation
12.2022 - Current

Customer Service Operator

Empire Consulting Solution
12.2011 - 05.2020

Receptionist

Robert Half Office Team
09.2006 - 11.2010

Cleaning Assistant

Spotless Cleaning Company
06.1996 - Current

Associate of Arts - Liberal Arts And General Studies

Hostos Community College of The City University of New York
Sheila Amilcar