SHEILA ANDERSON
Minneapolis,MN
Summary
Skilled medical office professional with 20 years of experience working in a fast paced medical office setting specializing in account management, accounts receivable, processing medical claims, and working insurance denials. Excellent customer service skills communicating with patients and insurance companies in getting claim denials paid—experience with electronic medical records, filing and clerical procedures. Thorough Billing Specialist offers account management, account reconciliation, invoicing expertise, outstanding time management, and data entry capabilities. Focused and meticulous professional with extensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Personal Care Assistant
Accra Home Care
Minnetonka, MN
05.2022 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Remained alert to problems or health issues of clients and competently responded.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored and assisted residents through individual service plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Personal Care Assistant
Recover Health
Minnetonka, MN
04.2006 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
Medical Office Assistant
Dermatology Specialists PA
Edina, MN
04.2000 - 01.2019
- Verified insurance coverage for each patient visit.
- I accurately entered billing codes into the computer system for reimbursement purposes.
- Ensured that all required paperwork was completed accurately before submitting it for processing.
- Prepared patient charts before each appointment.
- Followed HIPAA guidelines to ensure the confidentiality of patient information.
- Collected payments from patients for services rendered.
- Performed basic clerical duties such as filing documents, entering data into the computer system, and photocopying forms and documents.
- Managed medical records using an electronic health record system.
- Submitted diagnosis and procedure codes for insurance companies.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Maintained confidentiality of records relating to client's treatment
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Identified discrepancies in medical records, such as missing or incorrect documentation.
- Created and maintained accurate documentation for all prior authorization activities.
- Generated reports detailing outstanding customer balances and aging information.
- Prepared monthly statements for customers and sent out reminder notices.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Medical Office Administrative Assistant - Information Technology
Minneapolis Technical And Community College
Minneapolis, MN06-1995
Skills
- Clinical Documentation
- Records Organization
- Medical terminology proficiency
- Data Security
- Medical terminology understanding
- ICD-9 coding experience
- Data Entry
- HIPAA Compliance
- File Organization
- Record maintenance
- Filing systems expertise
- Paperwork Processing
- New patient chart preparation
- Work well independently
- Medical Coding
- Records Management
- Insurance Eligibility
- Payment Collection
- Medical Billing
- Filing procedures
- Insurance billing procedures
- Insurance Verification
- ICD-10 Coding
- Medical Records Maintenance
- Attention to Detail
- Multitasking and Organization
- Problem-Solving
- Medical Terminology
- Understanding of medical terminology
Certification
- Certified Personal Care Assistant
Timeline
Personal Care Assistant
Accra Home Care
05.2022 - Current
Personal Care Assistant
Recover Health
04.2006 - 04.2022
Medical Office Assistant
Dermatology Specialists PA
04.2000 - 01.2019
Medical Office Administrative Assistant - Information Technology
Minneapolis Technical And Community College
- Certified Personal Care Assistant
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