Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Andino

Boston,MA

Summary

Experienced Professional with over 15 years of experience in customer service and leadership roles. Expert in outstanding customer service, sales, team supervision, training and development. Eager to join MSLC to offer customized solutions, identify opportunities and provide exceptional customer service.

Overview

13
13
years of professional experience

Work History

Lead Consultant

FedEx Office
07.2018 - Current
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Observed packing operations to verify conformance to specifications.
  • Increased revenue generation by securing new contracts and maintaining strong relationships with existing clients.
  • Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in team environment.
  • Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Answered multiple calls per day by addressing customer inquiries, solving problems and providing drop off information.
  • Described products to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Operations Manager

Ocean State Job Lot
09.2016 - 08.2018
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.

Operations Supervisor

CVS Pharmacy
12.2010 - 01.2018


  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Demonstrated to be an effective leader and took ownership in the store by efficiently increasing company goals and expectations leading to 3 different promotions. (Photo lab tech / Cashier , Shift Supervisor and Operational Supervisor)
  • Provided backup and to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 15+ employees.
  • Ensured compliance with company policies.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed daily operations for optimal performance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Helped store management meet standards of service and quality in daily operations.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Completed store opening and closing procedures and balanced tills.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

High School Diploma -

New Bedford High School
New Bedford, MA

Skills

  • Fluent in Spanish
  • Customer Satisfaction
  • Critical Thinking
  • Adaptability and Agility
  • Active Listening
  • Quick Learner
  • Detail Oriented
  • Time Management
  • Excellent multi-tasking
  • Collaboration
  • Problem Solving
  • Positive Mindset
  • Compassionate & Empathetic
  • People Focused
  • Computer Proficient
  • Experience with Microsoft Office – Word & Excel
  • Sales
  • Telephone Skills

Timeline

Lead Consultant

FedEx Office
07.2018 - Current

Operations Manager

Ocean State Job Lot
09.2016 - 08.2018

Operations Supervisor

CVS Pharmacy
12.2010 - 01.2018

High School Diploma -

New Bedford High School

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Sheila Andino