Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sheila Arizmendi

Kenosha,WI

Summary

Dedicated professional with a proven track record at Brookside Care Center, showcasing exceptional skills in patient care and complex problem-solving. Known for fostering patient relationships and demonstrating compassion and empathy. Excelled in leadership roles, enhancing team performance and ensuring high standards of care. Holds a valid Wisconsin driver's/CNA license and capable of lifting 50+ pounds, underscoring a strong commitment to patient support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA

Brookside Care Center
11.2021 - Current
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Front Desk Receptionist

Familia Dental
09.2020 - 12.2025
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Shift Manager/cashier

Mcessy Investments
06.2018 - 05.2023
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Associated - Nursing

Gateway Technical College
Kenosha, WI

Skills

  • Patient Care
  • Vital signs monitoring
  • Compassion and Empathy
  • Bathing Assistance
  • Basic Life Support
  • Dressing assistance
  • Patient Transfers
  • Complex Problem-Solving
  • Dementia and Alzheimer's knowledge
  • Toileting assistance
  • Compassionate
  • End of life care
  • Geriatric Care
  • Documenting behaviors
  • Patient relationship building
  • Valid Wisconsin driver's license
  • Able to lift 50 pounds

Certification

BLS

Languages

Spanish
Native or Bilingual

Timeline

CNA

Brookside Care Center
11.2021 - Current

Front Desk Receptionist

Familia Dental
09.2020 - 12.2025

Shift Manager/cashier

Mcessy Investments
06.2018 - 05.2023

Associated - Nursing

Gateway Technical College

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Sheila Arizmendi