Sheila Arnett
Baltimore,MD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Reliable [Job Title] brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Food Service Worker
Baltimore County Public School System
08.2018 - 06.2021
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Cafeteria Manager
Baltimore City Public School System
09.1995 - 06.2016
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MDSkills
- Equipment Maintenance
- Safe Food Handling
- Food Storage
- Customer Service
- Inventory Control
- ServSafe
- Food Assembly
- Fast-Paced Environment
- Plating and Portion Control
- Supply Inventory Management
- Cash Register Operation
Timeline
Food Service Worker
Baltimore County Public School System
08.2018 - 06.2021
Cafeteria Manager
Baltimore City Public School System
09.1995 - 06.2016
High School Diploma -
Paul Laurence Dunbar High School
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