Sheila Atkinson
Overview
28
28
years of professional experience
Summary
Dedicated logistics and customer service professional with over 15 years of experience in customer service, scheduling, and operations, including port logistics. Skilled in coordinating truck appointments, communicating with carriers and customers, resolving scheduling issues, and supporting efficient daily operations. Known for strong organizational skills, professionalism, and the ability to perform effectively in fast-paced environments.
Work History
Operations Support Specialist
SSA Marine
Port Arthur, TX
07.2020 - Current
- Coordinated truck pickup appointments using OpenDock to optimize scheduling efficiency.
- Communicated with carriers, drivers, and customers to ensure timely scheduling and address load availability.
- Resolve scheduling conflicts and customer concerns.
- Maintain accurate operational records and ensure efficient workflow.
- Resolved scheduling conflicts and customer concerns to maintain operational flow and enhance service satisfaction.
- Assist with project cargo operations.
- Work in a fast-paced port environment while maintaining a strong commitment to safety and customer service
Bartender
Tammy's
Nederland, TX
10.2014 - 01.2020
- Crafted specialty cocktails and maintained high-quality beverage standards.
- Provided exceptional customer service, enhancing overall guest experienceerienceerienceerience.
- Trained and mentored junior bartenders on mixology techniques and bar operations.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Implemented efficient workflows to streamline drink preparation during peak hours.
- Managed cash register operations, ensuring accuracy in transactions and end-of-shift reports.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintainedddddd a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Embers
Nederland, TX
01.2009 - 08.2015
- Developed seasonal drink menus based on customer preferences and trends.
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Pet Care Assistant
Pampered Pets
Nederland, TX
02.1999 - 12.2008
- Assisted with grooming tasks, enhancing pet hygiene and appearance for client satisfaction.
- Provided daily care for pets, ensuring health and comfort through consistent routines.
- Monitored animal behavior and reported concerns to ensure timely intervention and care adjustments.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Trained new staff on care protocols and operational procedures to maintain high standards of service.
- Led team meetings to discuss care strategies, addressing challenges and enhancing teamwork effectiveness.
Education
GED -
Thomas Jefferson High School
Port Arthur, TX05-1986
Skills
- Port & Terminal Operations
- Cargo coordination
- OpenDock Scheduling
- Carrier communication
- Appointment Scheduling
- Operational Support
- Conflict Resolution
- Cash management
- Time Management
- Organization
- Microsoft Office
- Cash Handling
Timeline
Operations Support Specialist
SSA Marine
07.2020 - Current
Bartender
Tammy's
10.2014 - 01.2020
Bartender
Embers
01.2009 - 08.2015
Pet Care Assistant
Pampered Pets
02.1999 - 12.2008
GED -
Thomas Jefferson High School