Sheila Aviles

• Employed at this organization.
• Managed and organized correspondence efficiently.
• Coordinated appointment schedules for agents.
• Generated quotes for various new business sectors including auto, home, commercial, farm and ranch.
• Oversaw payment procedures related to both current and new policy agreements.
• Performed data entry tasks related to customer accounts and transactions.
• Provided timely responses to customer inquiries via email and phone regarding policies.
• Joined professional development events focusing on performance enhancement
• Managed scheduling and coordination of board member meetings.
• Processed monthly invoices and bills efficiently.
• Administered payroll processing.
• Conducted training sessions for team members.

• Port Lavaca, Tx
• Handled financial transactions such as deposits and withdrawals.
• Verified customers' identification to ensure compliance with laws and regulations.
• Handled questions pertaining to bank products and service offerings.
• Performed daily reconciliation of teller drawer within established limits

• Guided customers in opening new lines for cell phone devices.
• Facilitated bill payments and plan upgrades for customers.
• Conducted troubleshooting activities to pinpoint root causes of customer issues.
• Gathered feedback from customers regarding their experience with products or services offered by the company.
• Analyzed customer data to develop insights into customer preferences, usage patterns and buying behavior.
• Handled and resolved client account and billing concerns promptly.
• Performed updates, installed new components and set up programs.

• Greeted visitors and provided them with assistance.
• Managed incoming calls while directing them to appropriate departments.
• Entered data into multiple computer systems with accuracy and efficiency.
• Streamlined operations for handling requests involving mail, couriers, faxes, and document duplication.
• Delivered administrative assistance to team members by preparing correspondence, managing files, and conducting document scanning
• Arranged and verified appointments.

•Facilitated office manager with processing warranty and gap cancellations.

•Ensured successful processing of customer warranty refunds.

• Maintained daily report documents, memos and invoices.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.