Sheila Bagley
Shreveport,LA
Summary
Detail-oriented, organized and meticulous employee with more than 25 years of experience in technical and non-technical environments. Flexible hard worker ready to learn and contribute to team success. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. An effective team leader and collaborator recognized for having a proven track record for high quality productivity in a fast-paced work environment. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Senior DQA Engineer IV
ACCURAY, INC. (Formerly TomoTherapy, Inc.)
Madison, WI
01.2006 - 11.2023
- Responsible for all areas of testing stages of hardware and software, including early development, verification and validation
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems
- Supervised team of 10-12 testers, as Project Lead, for multiple associated hardware and software applications
- Installed and maintained equipment (workstations, servers, peripherals)
- Installed, tested and maintained various software applications
- Provided support for internal and external users
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
- Lead implementation of test integration within local or remote systems and with 3rd party vendors
- Created test plans, developed test data, and managed defects using Rational Quality Manager, Tracker, Rational ClearQuest, Agile and JIRA
- Lead testing representative for 3rd party integration software.
SQA Engineer
AVID TECHNOLOGY, INC.
Madison, WI
01.1997 - 01.2006
- Recruited internally as Project lead QA engineer for entire suite of captions and election software
- Perform design usability, compatibility, verification and validation testing
- Authored and maintained well-organized, efficient and successful manual test cases and logged defects
- Installed and maintained equipment (workstations, servers, peripherals)
- Installed, tested and maintained various software applications
- Provided support for internal and external users
- Worked closely with developers to diagnose issues and with technical publication writers to document product features and functionality
- Traveled to customer sites for installations and troubleshooting
- CNN, WSB, Australia TV, etc) to provide on-site customization support and analysis.
AVSTAR - Customer Support Contract Coordinator
AVID TECHNOLOGY, INC.
01.1999 - 01.2001
- Recruited internally to managed high-profile customers with multi-year, multi-million dollar group and system deals
- Negotiated support contracts and processed billing and collections
- Maintained customer database for all support issues
- Received Customer Service Award (2000) for outstanding track record of positive customer feedback.
TEKTRONIX NEWSTAR - Computer Software Instructor
AVID TECHNOLOGY, INC.
01.1997 - 01.1999
- Traveled extensively around the globe to train new customers on broadcast news and non-linear video editing software
- Provided expert technical assistance to clients, ensuring successful cut-overs to new computer systems
- Part of design team, test team, and training team for leading election management software in U.S
- Lead election software used by CNN, CBS, ABC, NBC, FOX News, and others
- Demo-artist of new products for customers at trade shows (NAB, RTNDA).
Education
Masters of Science - Computer Forensics and Cyber Intelligence
Utica College
12.2012
Bachelor of Science - Networking Technology
Kaplan University
02.2007
Skills
- Root Cause Analysis
- Process Improvement
- System Troubleshooting
- Technical Reporting
- Quality Control
- Project Management
- Quality Assurance Controls
- Production Design
- Technical Diagram Generation
- Software Development
- JIRA (Agile development/project management tool)
- IBM RQM
- ClearQuest
- SharePoint
- Microsoft Office Suite
- ClearCase
- Test Director
- WIKIs
- MS FileShare
- Remote Desktop
- TeamViewer
- VNC
- VPN
- Knowledge of computer hardware components, connections, troubleshooting and part replacement
- Working knowledge with multiple platforms: UNIX, Windows, Linux, etc
Timeline
Senior DQA Engineer IV
ACCURAY, INC. (Formerly TomoTherapy, Inc.)
01.2006 - 11.2023
AVSTAR - Customer Support Contract Coordinator
AVID TECHNOLOGY, INC.
01.1999 - 01.2001
SQA Engineer
AVID TECHNOLOGY, INC.
01.1997 - 01.2006
TEKTRONIX NEWSTAR - Computer Software Instructor
AVID TECHNOLOGY, INC.
01.1997 - 01.1999
Masters of Science - Computer Forensics and Cyber Intelligence
Utica College
Bachelor of Science - Networking Technology
Kaplan University
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