Sheila Bailey
Dewey,USA
Summary
Dedicated clinical research coordinator experienced in complying with study protocols, standard operating procedures and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer several years' experience in the field and take on a fast-paced position.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Arizona oncology associates
Prescott, Arizona
02.2023 - Current
- Coordinated participant recruitment and enrollment for clinical trials.
- Organized and scheduled study visits, ensuring timely participant follow-up.
- Conducted informed consent discussions with potential trial participants.
- Monitored patient safety and data integrity throughout study processes.
- Assisted in the preparation of study reports and presentations for sponsors.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Monitored patient safety during clinical trials according to established guidelines.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Reviewed CRFs for completeness and accuracy before database entry.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Kept patient care protocols and clinical trial operations in compliance.
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Collected, processed and delivered specimens from trial participants.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Conducted screening interviews to determine eligibility of possible subjects.
- Took vital signs and collected medical histories as part of study protocols.
- Monitored subject enrollment and tracked dropout details.
Patient Service Representative
Arizona Oncology Associates
Prescott Valley, AZ
10.2019 - 02.2023
- Professionally greets and welcomes patients and their friends/family
- Registers and schedules appointments for patients in an efficient and timely manner
- Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff
- Schedules outside testing and referrals for patients as required
- Assists physician in correspondence with referring physicians
- Updates medical record chart by scanning reports and notes into patient record
- Supports and adheres to the McKesson Compliance Program, to include the Code of Ethics and Business Standards, and McKesson Shared Values
- Greets patients and visitors to the clinic in a prompt, courteous and professional manner
- Checks in patients and informs clinical staff of patient arrival
- Provides and explains paperwork for the patient to complete prior to examination
- Collects, proofs for completeness, and files patient forms
- Updates demographics and Insurance Information in the system
- Collects co-pays and balances
- Provides receipts
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
- Pages clinic personnel as appropriate
- Communicates messages in an accurate and timely manner according to procedures
- Checks patients out after examination
- Schedules returning appointments in accordance with physician and/or office guidelines
- Provides patients with appointment details such as time, location, directions, Instruction sheets, and other details
- Records patient cancellations and missed appointments
- Reschedules appointments
- Notifies appropriate staff of the cancellation and makes note in patient chart
- Provides general administrative support by filling charts and forms
- Maintains lobby area in a neat and orderly manner
- Maintains a legible supply of forms and appropriate office supplies required for daily activities
- Schedules outside testing and referrals for patients as required
- Follows up on completed outside testing to ensure reports are received and uploaded into patient chart
- Assists physician in correspondence to referring physicians
- Sends completed notes to referring physicians and scans notes into patient chart
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
- Performs other duties as requested or assigned
- May type memos and forms
- Assisted patients with scheduling and coordinating appointments efficiently.
- Facilitated communication between patients and healthcare providers effectively.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on daily basis.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Customer Service Representative/Billing Clerk
Page Utility Enterprises
Page, AZ
01.2012 - 09.2019
- Process monies received in the form of credit card payments, checks and cash from customers by entering details into the computer.
- Post and update transactions, balance cash drawer daily and prepare bank deposits.
- Set up new customer utility accounts, schedule service call outs and disconnect requests.
- Help customers with preparing payment arrangements.
- Set up new accounts by coordinating dates of service, verifying application information and collection supporting documentation.
- Answer phones and provide counter assistance by answering questions and providing information, researching billings adjusting billings or other data, taking payment, processing the information and printing receipts, entering required data into the computer.
- Participate in completing the Utility water, sewer and garbage billing process; upload meter reads; verify and process exceptions for accuracy; download meter reads from the network; dispatch Utility workers for delinquent account turn-offs and field investigations and repairs.
- Compilation and entry of meter reading information into billing system.
- Create work orders and dispatch Utility worker to the field for inspection and repairs; alert water meter reader of high and low reads; follow up with customers; enter notes into billing software.
- Responsible for following safety and security policies and procedures.
Accounts Payable Clerk/Payroll Clerk
Aramark Parks And Destinations
Page, AZ
08.2011 - 01.2012
- Maintained accounting ledgers by verifying and posting account transactions.
- Analyzed invoice and expense reports, Identified variances and researched issues to correct problems and maintain financial compliance.
- Facilitated payment of Invoices due by sending bill reminders and contacting clients.
- Handled high-volume Invoice processing for ARAMARK operation.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Operated GFF to enter financial data and compile reports.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
- Gathered time sheets to prepare weekly payroll data for processing by payroll coordinator.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting Information.
- Entered in daily tips from restaurant, created pivot table to pull in data from excel report.
Attendance Clerk/Records Keeper
Desert View Elementary School-Page Unified School
Page, AZ
08.2009 - 07.2011
- Gathered attendance data for multiple classrooms and uploaded into school's database each day.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Responsible for registering new students, collected necessary items needed per State of Arizona requirements for a student to be enrolled into school.
- Answered busy phones.
- Entered data from registration packets that were sent to the State of Arizona.
- Sent out records request and processed records requests.
- Daily filing of students records and tests scores.
- Covered for three months in the Administrative Assistant position and had to do payroll twice a month, including ordering supplies.
- Assist principal with reports and scheduled meetings.
- Helped with after school arrangements of kids and communicated over radio with bus drivers.
- Assisted when needed in nurse's office and when secretary was unavailable.
Clinical Research Coordinator
Affiliated Clinical Research Inc
Las Vegas, NV
01.2005 - 05.2009
- Managed clinical research trials involving, Women's health, Heavy menstrual bleeding, Gastroenterologist Crohn's and Colitis.
- Collected, processed and delivered specimens from trial participants.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Adhered to standards in all areas, including data collection, research protocols and regulatory reporting.
- Conducted informed consent presentations and maintained documentation.
- Collaborated with sponsors and Investigators to carry out efficient and fully compliant research trials.
- Obtained informed consent of research subjects or guardians.
- Organized, analyzed and modeled study data.
- Implemented standards and methods to measure effectiveness of agency activities.
- Worked with principal Investigator and sponsors to facilitate daily trial activities and ensure compliance with research protocols.
Medical Clerk Assistant/Records Clerk
Round Mountain Gold Corp
Round Mountain, NV
01.2002 - 01.2005
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Organized charts, documents and supplies to maintain team efficiency.
- Assisted the PA and RN with medical duties and patient care.
- Assisted with setting up minor surgical procedures, casting.
- Assisted with emergencies, performed EKG's, respiratory treatments.
- Administered IM medications and allergy serum shots.
- Performed venipuncture and basic laboratory functions.
Billing Collections Supervisor
Life Line Ambulance
Prescott, AZ
01.1999 - 01.2002
- Reviewed accounts receivable for customer satisfaction, accuracy and compliance.
- Coded and billed trip reports from ambulance calls.
- Proficient in maintain and following Federal and State laws regarding Insurance billing and reimbursement.
- Supervising and training billing professional.
- Performed daily deposits.
- Answered busy phones.
- Completed month end reports.
- Responsible for overseeing billing professionals.
Education
Some college - General Studies
University of Nevada
Reno, NV12.1988
Skills
- Clinical trial coordination
- Prepare protocol summaries for infusion nurses
- Communicate with participants, investigators, and sponsors
- Monitor and document participant eligibility, safety, and protocol adherence, and report adverse events promptly,
- Coordinate participant recruitment, informed consent, and care
- Collaborate with investigators in the review of subjects' recruitment and pre-screening efforts for protocol eligibility
- Participate in the informed consent process, and enroll subjects
- Coordinate care of subjects in compliance with protocol requirements
- Monitor subjects for changes in condition, adverse events, and protocol compliance
- Document all findings accurately and in a timely manner
- Execute the informed consent process and educate subjects about the study protocol
- Coordinate research subject care, including clinic appointments and laboratory schedules
- Perform research-required activities within the scope of technical expertise
- Complete timely study notes in the Research Note tab of the EMR
- Prepare and process adverse events according to policies and regulations
- Establish and maintain communication with investigators, research staff, and participants
- Perform procedures for research as described in the protocol
- Attention to detail
- Time management
- Administrative support
- Multi-tasking skills
- Good clinical practices
- Specimen handling
- Specimen collections
- Research experience
Certification
CPR
References
References available upon request.
Timeline
Clinical Research Coordinator
Arizona oncology associates
02.2023 - Current
Patient Service Representative
Arizona Oncology Associates
10.2019 - 02.2023
Customer Service Representative/Billing Clerk
Page Utility Enterprises
01.2012 - 09.2019
Accounts Payable Clerk/Payroll Clerk
Aramark Parks And Destinations
08.2011 - 01.2012
Attendance Clerk/Records Keeper
Desert View Elementary School-Page Unified School
08.2009 - 07.2011
Clinical Research Coordinator
Affiliated Clinical Research Inc
01.2005 - 05.2009
Medical Clerk Assistant/Records Clerk
Round Mountain Gold Corp
01.2002 - 01.2005
Billing Collections Supervisor
Life Line Ambulance
01.1999 - 01.2002
Some college - General Studies
University of Nevada