Lead Medical Administrative Assistant with extensive VA healthcare experience in optimizing patient eligibility and appointment coordination. Achievements include an 80% reduction in no-show appointments and a 66% decrease in patient wait times. Currently pursuing a Healthcare Administration Management degree.
Work History
Parent Volunteer
2 Years 1 Month
Deer Creek Public Schools | Edmond, Oklahoma | 08.2024 - Current
Coordinated educational events and activities for students and families.
Supported fundraising initiatives, resulting in increased resources and enhanced school programs.
Organized volunteer schedules, ensuring adequate coverage for events.
Communicated effectively with parents about school activities and policies.
Promoted community involvement through outreach efforts and partnerships.
Managed administrative tasks for teachers to support classroom operations. on behalf of teachers and researched topics for upcoming lessons.
Developed strategies to boost parent involvement in school activities, fostering a stronger school community.
Assisted with the planning and implementation of a variety of school events and activities.
Participated in meetings to identify and implement improvements in communication between parents and staff.
Bookkeeper
3 Months
The Grapple Corp | Carlsbad, New Mexico | 05.2026 - 08.2026
Maintained accurate financial records and managed accounts payable and receivable.
Processed payroll, ensuring timely and accurate employee compensation each pay period.
Reconciled bank statements and resolved discrepancies in financial reports.
Assisted in preparing monthly financial statements for management review.
Utilized accounting software to streamline bookkeeping tasks efficiently.
Generated invoices and monitored collections, enhancing cash flow through diligent tracking of outstanding balances.
Entered deposits, credit card charges and sales entries to facilitate cash management.
Reviewed purchase documents and company receipts for reconciliation with statements.
Executed and tracked bank reconciliations, A/P, invoicing, billing, and collections, maintaining full compliance with financial regulations.
New member coordinator
3 Years
Boy Scouts of America | Edmond, Oklahoma | 08.2021 - 08.2024
Coordinated events and activities for youth development programs.
Developed training materials for volunteer leaders and staff members.
Facilitated communication between volunteers and local councils regularly.
Managed registration processes for camps and events effectively.
Organized community outreach efforts to promote scouting initiatives.
Facilitated communication between different departments in order to resolve issues quickly.
Delegated work to staff, setting priorities and goals.
Recruited, interviewed and selected employees to fill vacant roles.
Executive Secretary
6 Years 5 Months
Federal Union | Fayetteville, AR | 05.2009 - 10.2015
Follow the President's direction and assist the President.
Provide meeting support: scheduling, room reservations, materials, and refreshments.
Handle routine correspondence of the Local, including responding, filing, and routing to the appropriate person.
Coordinated production of Local's publications to ensure timely communication with members.
Advertise conferences and training opportunities for elected and appointed officers of the Local promptly.
Gathered data for collective bargaining negotiations to support union objectives.
Assisted in the later stages of complaints and grievances.
Prepared and produced Agency Fee Packet each semester for distribution to Agency Fee Payers.
Reported directly to Steve or Current Union President regarding project updates.
Lead Administrative Assistant
9 Years 4 Months
DEPARTMENT OF VETERANS AFFAIRS | Lafayette, LA | 06.2005 - 10.2014
Coordinated patient flow, optimizing nurses' ER and discharge schedules for improved service delivery.
Decreased the number of no-show appointments by 80%.
Diminished patient wait time for an appointment by 66%.
Supervised administrative team and resolved clinical operational issues, reducing daily system alerts by 80%.
Streamlined clinical workflow processes to enhance department efficiency.
Prepared clinical documentation, including patient correspondence and departmental statistical reports.
Handled reception and processing of applicants for both admission and outpatient treatment services.
Corresponded with radiology and lab for patient treatment.
Coordinated all consultations with other facilities by mail, fax, or phone calls.
Verified completion of all individual test requests for timely patient care.
Organized physicians' meetings and panels to facilitate collaboration and knowledge sharing.
Collected necessary forms including 10EZ, insurance documents, and outside prescriptions from patients.
Determined patient eligibility and benefits for all inpatient and outpatient medical care and treatment.
Responded to technical questions regarding patients' rights, responsibilities, and medical eligibility for care.
Interprets and applies all Federal, State, and local laws, guidelines, regulations, and medical center policies.
Provides training and support to other administrative/medical staff on all aspects of regulations, rules, and medical center policies outlining benefit entitlements.
Establishment and determination of the patient's burial eligibility, as well as the coordination of scheduled burials for eligible Veterans.
Supervisor: Lashawn Dixson
(337) 261-0734
Union Stewart
4 Years 11 Months
Federal Union | Fayetteville, AR | 04.2008 - 03.2013
Represent faculty members in grievances against management in the District.
Advise the clients on decisions such as whether to pursue grievances or other problems through arbitration or the court.
Facilitated dispute resolution among parties, achieving resolutions at the lowest level possible.
Consulted on grievance matters within the Local to provide effective resolutions.
Maintained comprehensive records of complaints and grievances along with their resolutions.
Enforced contract provisions and educated faculty on their rights, conducting annual Evaluation Training on each campus.
[Location]
Education
Bachelor of Arts - Healthcare Administration Management
Bryant & Stratton University | Buffalo, NY | 09-2026
(716) 884-9120
(Expected 2026)
ABA - Business
BRYANT & STRATTON | Buffalo, NY | 01-2020
(716) 884-9120
Skills
Educational event planning
Parent engagement initiatives
Community program development
Volunteer coordination
Volunteer program management
Administrative support
Team collaboration
Process improvement
Communication methods
Motivation techniques
HIPAA compliance
Statistics reporting
Leadership traits
Verbal communication
Student support activities
Crisis intervention
Clerical support
Personal Information
Title: Lead Administrative Assistant
Timeline
Bookkeeper
The Grapple Corp
05.2026 - 08.2026Read More
Parent Volunteer
Deer Creek Public Schools
08.2024 - CurrentRead More
New member coordinator
Boy Scouts of America
08.2021 - 08.2024Read More
Executive Secretary
Federal Union
05.2009 - 10.2015Read More
Union Stewart
Federal Union
04.2008 - 03.2013Read More
Lead Administrative Assistant
DEPARTMENT OF VETERANS AFFAIRS
06.2005 - 10.2014Read More
Bryant & Stratton University
Bachelor of Arts from Healthcare Administration Management