Sheila Barrette

• Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Work cross-functionally with sales, management, and other departments to maintain effective operations.
• Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
• Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
• Referred delinquent accounts to collections department or outside resources.
• Developed strong relationships with clients through professional communication and timely resolution of credit issues.
• Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
• Developed strategies to expedite payments and customer resolutions of over 1,300 customers in 8 states.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Negotiated settlements and payment terms with customers and delivered customized payment plans.
• Mentored junior team members in credit management best practices to enhance overall department performance.
• Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
• Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.

• Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
• Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
• Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
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Enhanced collections efficiency with prompt follow-ups and clear communication with clients.

• Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
• Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
• Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
• Improved billing accuracy by diligently reviewing and verifying invoice data.
• Reduced outstanding receivables by implementing effective collection strategies.
• Supported cash flow management through timely invoicing and diligent collection efforts.
• Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
• Coordinated with sales representatives to address any billing disputes or issues effectively.
• Researched accounts and completed due diligence to resolve collection problems.
• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Trained new team members on scripts, company services, and collection strategies.
• Maintained high volume of calls and met demands of busy and productive group.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Negotiated to collect balance in full.
• Researched billing errors and discrepancies to initiate corrective action.
• Responded to customer inquiries and provided detailed account information.
• Generated and distributed monthly customer statements.
• Entered client details and notes into system for interdepartmental access and review.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Processed debtor payments and updated accounts to reflect new balance.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Established relationships with customers to encourage payment of delinquent accounts.
• Maintained accurate records of customer accounts, payments and payment plans.
• Worked with customer to create debt repayment plan based on current financial condition.