Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Bartlow

Crawfordville

Summary

Dynamic Benefits Services Specialist with extensive experience at Florida Commerce, leading audits and ensuring compliance with state and federal standards. Proficient in data analysis and client support, I excel in problem resolution and fostering collaborative relationships, driving program effectiveness and accuracy in benefit determinations. Detail-oriented and adaptable, I thrive in fast-paced environments. I have worked at the same agency since 1991 as OPS and Career Service.

Overview

24
24
years of professional experience

Work History

Benefits Services Specialist III/ Lead BAM Auditor

Florida Commerce
12.2018 - Current
  • Team Lead over 5 Auditors for investigations of unemployment claims
  • Performs highly responsible analysis of Reemployment Assistance Benefit payment function.
  • Audit, investigate and evaluate work product and process performance for compliance with state and federal reemployment assistance benefit payments accuracy standards
  • Evaluate worked performed by the staff of the Department relative to reemployment assistance program to determine whether the program's performance meets federal and state law, policy and procedural requirements. Also determined the validity of payments made whether proper or improper and the accuracy of benefits denied through intense claim investigation.
  • Payroll audits, conducting comprehensive interviews with claimants, employers and other relevant parties.
  • Re-adjudication of issues for compliance with state and federal laws and policy.
  • Summarize and code audit and investigation findings for data entry into federal state menu system.
  • Help with training new employees.
  • Fill in for supervisor when she is out .
  • Review and close cases when they are due.
  • Generate and assign 18 cases a week for investigations.
  • Promote great customer service.

Program Specialist

Florida Commerce
04.2016 - 12.2018
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Contacted employers regarding the changeability of their accounts regarding reemployment assistance
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Non-charging and charging of employer accounts for benefits paid or denied.
  • Adjudication of issues pertaining to the changeability of accounts.

Employer Security Representative II

Florida Commerce
06.2001 - 04.2016
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines established by management or governing bodies.
  • Collected, analyzed and entered data for claimants and employers to make a timely determination.
  • Gathered all facts from both parties.
  • Made timely determinations on issues regarding discharges, quits, leave of absences, able and available, job refusals, severance, vacation and wages in lieu of notice pay and other issue.
  • Customer service
  • Paid or denied the claimants depending on the reasons for separations.

Education

Marianna High School
Marianna
05-1987

Skills

  • Proficient in Microsoft Office Suite
  • Client support
  • Logical data arrangement for effective reporting
  • Build and sustain collaborative relationships
  • Skilled in desktop and mobile computing
  • Clear and concise communication
  • Effective team collaboration
  • Effective problem resolution
  • Detail-oriented approach
  • Critical thinking abilities
  • Effective organizational skills
  • Collaborative teamwork
  • Adaptability to change

Timeline

Benefits Services Specialist III/ Lead BAM Auditor

Florida Commerce
12.2018 - Current

Program Specialist

Florida Commerce
04.2016 - 12.2018

Employer Security Representative II

Florida Commerce
06.2001 - 04.2016

Marianna High School

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