Sheila Bates
Jacksonville ,FL
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Buffalo Wild Wings
06.2022 - Current
- Actively resolved customer complaints, leading to significant improvement in satisfaction ratings.
- Exceeded customer service goals through efficient handling of inquiries and transactions.
- Balanced cash registers accurately, minimizing discrepancies at shift end.
- Utilized product knowledge to upsell items, contributing to increased sales revenue.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Assisted in training new employees on company policies and procedures.
- Enhanced store appearance by arranging and replenishing merchandise displays.
- Reported suspicious activities, improving overall store security.
Take-Out Server
Buffalo Wild Wings
06.2022 - Current
- Managed high-volume orders, ensuring accuracy and timely processing amidst multitasking demands.
- Calmly navigated high-stress situations, prioritizing tasks effectively for optimal outcomes.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with kitchen staff to guarantee precise preparation of take-out menu items.
- Updated knowledge of menu options and ingredients to assist customers in informed selections.
- Supported team success by assisting colleagues during peak periods and covering shifts as required.
- Organized workspace to enhance service speed during rush hours.
- Resolved customer inquiries and concerns, contributing to increased repeat business.
Service Assistant
Buffalo Wild Wings
06.2022 - Current
- Maintained clean, organized work area to promote efficiency and professionalism within department.
- Resolved client inquiries with high professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive client solutions.
- Assisted team members in enhancing workflow efficiency through best practices sharing.
- Managed service requests efficiently, promptly addressing customer concerns.
- Refined personal knowledge of products/services to better assist customers with purchases.
- Provided attentive service, proactively assessing guest needs to enhance satisfaction.
- Engaged in suggestive selling techniques to boost sales.
Server
Buffalo Wild Wings
06.2022 - Current
- Managed multiple tables simultaneously while maintaining high service quality.
- Served food and beverages promptly, focusing on customer needs.
- Operated POS system for order placement, bill management, and complimentary item handling.
- Collaborated with team members during busy shifts to ensure efficient workflow.
- Addressed customer complaints professionally, ensuring swift resolutions and positive relationships.
- Trained new hires on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced financial reports.
- Followed health and safety protocols to maintain sanitary environments.
Take-Out Specialist
O’charley’s
06.2021 - 01.2022
- Improved overall restaurant efficiency by managing high call volumes and placing accurate orders.
- Served food and beverages while adhering to company standards and safety requirements.
- Contributed to restaurant operations through various support tasks such as cleaning and restocking items.
- Addressed customer complaints professionally, providing suitable resolutions promptly.
- Simultaneously managed phone calls, in-person orders, and payment processing to ensure swift service delivery.
- Ensured compliance with food safety regulations by maintaining clean and organized work areas.
- Updated knowledge of menu items, promotions, and allergens to deliver precise information to customers.
- Monitored inventory levels for packaging materials and condiments to facilitate efficient operations.
Truck Unloader
Rose Hill Flowers
04.2020 - 02.2021
- Executed efficient loading and unloading of materials onto pallets, trays, and shelves.
- Minimized product damage during unloading by employing proper lifting techniques.
- Managed careful transportation of packages from truck to loading dock.
- Organized items systematically to optimize warehouse space based on dimensions and weight.
- Stacked materials into bundles, utilizing banding machine for secure assembly.
- Enhanced delivery process through meticulous inventory management and shipment documentation.
- Maintained cleanliness in unloading area while properly disposing of waste materials.
- Adhered to safety guidelines when handling hazardous materials to prevent environmental risks.
Stock Assistant
Rose Hill Flowers
04.2020 - 02.2021
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
- Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
- Optimized storage space usage through efficient organization and arrangement of items within the warehouse facility.
- Improved warehouse efficiency by assisting in the implementation of a new barcode scanning system for tracking inventory.
- Supported sales team by ensuring timely availability of products on store shelves and display areas.
- Collaborated with purchasing department to facilitate the timely receipt of shipments from suppliers and vendors.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded daily activities for inventory control.
Floral Processor Specialist
Rose Hill Flowers
04.2020 - 02.2021
- Increased productivity through effective workload management and task prioritization.
- Maintained accurate records and ensured timely completion of paperwork.
- Enhanced document processing accuracy with rigorous quality control measures.
- Facilitated team collaboration by sharing best practices for efficient techniques.
- Received and reviewed incoming documents to ensure proper handling.
- Adhered to strict deadlines for application processing, achieving timely approvals.
- Managed multiple priorities simultaneously while maintaining organization during peak periods.
- Supported team members in tasks, contributing to overall success.
Education
GED -
Ruthford County Adult Education
Smyrna, TN07.2020
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Inventory management
- POS system operation
- Up-selling techniques
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Positive and professional
- Reliable and responsible
- Active listening
- Creative thinking
- Relationship building
- Team leadership
- Training and mentoring
- Policies and procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
Timeline
Customer Service Cashier
Buffalo Wild Wings
06.2022 - Current
Take-Out Server
Buffalo Wild Wings
06.2022 - Current
Service Assistant
Buffalo Wild Wings
06.2022 - Current
Server
Buffalo Wild Wings
06.2022 - Current
Take-Out Specialist
O’charley’s
06.2021 - 01.2022
Truck Unloader
Rose Hill Flowers
04.2020 - 02.2021
Stock Assistant
Rose Hill Flowers
04.2020 - 02.2021
Floral Processor Specialist
Rose Hill Flowers
04.2020 - 02.2021
GED -
Ruthford County Adult Education
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
Damari WrightDamari Wright
Server at Buffalo Wild WingsServer at Buffalo Wild Wings
Brody OdlandBrody Odland
Bartender at Buffalo Wild WingsBartender at Buffalo Wild Wings
Breanna TrujilloBreanna Trujillo
Cashier at Buffalo Wild WingsCashier at Buffalo Wild Wings
Deundra KingDeundra King
Shift Manager at Wendys ResturantShift Manager at Wendys Resturant