Sheila Beard
Loves Park,IL
Summary
I am a creative, resourceful, community service professional talented at quickly mastering new skills and processing new information. I am culturally sensitive and gracious with a desire to deliver exceptional customer service. Highly-motivated, skilled at networking and relationship development; a flexible and versatile team player. I am proficient in Microsoft applications Word, Excel, Publisher and Access as well as Kronos and Ceridian timekeeping OPS Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Business Systems Engineer
YanFeng
04.2019 - 02.2023
- Administer, develop and monitor to ensure compliance with TS 16949 industry standards
- Certified internal auditor responsible for coordinating all internal and external audits including Layered Process audits, Health & Safety Audits as well administer attendance corrective action documentation
- Manages, coordinates, updates and releases all internal documents per the YFAI and BOS requirements adhering to all TS 16949 and YFAI global and regional standards and promotes ongoing awareness and changes throughout the Organization
Production Supervisor
YanFeng
08.2018 - 04.2019
- Oversee assembly line operators ensuring the meeting of Quality, EHS, IATF/TS 16949, Customer Requirements, and YFAI Standards, completing payroll and administering corrective action as needed.
MRO Crib Attendant
YanFeng
11.2017 - 08.2018
- Handle transactions within the supply crib such as receiving and issuing materials, ordering materials as needed
- Additionally, perform cycle counting, parts identification, general housekeeping and inventory management activities.
Production Operator
YanFeng
06.2017 - 11.2017
- Assemble automotive parts in a just-in-time (JIT) environment and/or operation of molding presses
- Carry out basic quality checks and detect defects in supplier parts to meet customer requirements
- Rotate through all stations within assigned work area
- Ensure the safety of oneself and others
- Maintain work areas and equipment
- Assists plant management in 5S and housekeeping in the facility as well as other duties as assigned
Supervisor
SERVICOM
11.2015 - 06.2017
- Handling complaints, concerns and questions from staff as well as specialize in de-escalating callers
- Monitor results for customer service satisfaction as well as monitor, score and coach
- Customer Service Representatives’ calls daily
- Address issues with daily activities such as attendance, line adherence, coaching staff on stats and any employee issues that may arise including corrective action and terminations utilizing Word and Excel
- Complete payroll and any projects assigned.
Team Lead
SERVICOM
03.2015 - 11.2015
- Provide support and coaching to Customer Service Specialists by answering questions as needed, monitoring calls and providing feedback for improvement as well as handling escalated calls
- Address issues with daily activities such as attendance, line adherence, coaching staff on stats and any employee issues that may arise utilizing Word and Excel.
Customer Service Specialist – Inbound
SERVICOM
07.2014 - 03.2015
- Handle medium to high volume of incoming telephone calls providing technical repair solutions for customer’s voice, internet and cable service/equipment as well as documenting and updating records, answering questions regarding billing, service problems, products and features
Supervisor of A/R – Customer Service – Cash Audit
ROCKFORD HEALTH SYSTEMS
07.2007 - 03.2014
- Handling complaints, concerns and questions regarding healthcare, insurance, outstanding patient billings and negotiating payments, specialize in de-escalating callers
- Monitor Press Ganey results for customer service satisfaction as well as monitor, score and coach Customer Service Representatives’ calls weekly
- Oversee Revenue Cycle including cash collections, bank reconciliation, overpayments and revenue posting to ensure accuracy for Accounts Receivable through reporting to Finance and CFO utilizing Excel
- Provide revenue projections and data analysis converting data via Excel and Access
- Complete payroll and annual reviews.
Application and Operations Analyst
ROCKFORD HEALTH SYSTEMS
06.2004 - 07.2007
- Monitor billing system including system upgrades, building new departments, adding new providers and users
- Monitoring and resolving interface issues, creating necessary reports for Managers and Finance to utilize in managing A/R and productivity and training users on the billing system via Excel and Access reporting.
Teamleader
ROCKFORD HEALTH SYSTEMS
04.2003 - 06.2004
- Oversee check-in staff monitoring productivity and accuracy of demographics, cash collections
- Coach check-in staff to increase accuracy and report to appropriate manager
Education
High School Diploma: General -
Harlem High School
Business Administration -
Judson College AIM Program
06.2013
Skills
- Product Development
- Quality Control
- Cost Analysis
- Root Cause Analysis
- Process Improvement
- Project Planning
- Project Management
- Quality Assurance Controls
Timeline
Business Systems Engineer
YanFeng
04.2019 - 02.2023
Production Supervisor
YanFeng
08.2018 - 04.2019
MRO Crib Attendant
YanFeng
11.2017 - 08.2018
Production Operator
YanFeng
06.2017 - 11.2017
Supervisor
SERVICOM
11.2015 - 06.2017
Team Lead
SERVICOM
03.2015 - 11.2015
Customer Service Specialist – Inbound
SERVICOM
07.2014 - 03.2015
Supervisor of A/R – Customer Service – Cash Audit
ROCKFORD HEALTH SYSTEMS
07.2007 - 03.2014
Application and Operations Analyst
ROCKFORD HEALTH SYSTEMS
06.2004 - 07.2007
Teamleader
ROCKFORD HEALTH SYSTEMS
04.2003 - 06.2004
High School Diploma: General -
Harlem High School
Business Administration -
Judson College AIM Program
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