Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Sheila Berg

Forest Hill,TX

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

23
23
years of professional experience

Work History

Store Manager

Family Dollar
Ft.Worth , TX
05.2014 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Sales Representative

Rent A Center Warehouse & Retail Store
FT.WORTH , TX
06.2012 - 01.2014
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Cold-called leads and closed large number of new sales over several months.

Assistant Manager

Walmart
Ft Worth , TX
06.2005 - 05.2012
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Store Manager

Factory 2 U
Austin, TX
01.2000 - 11.2005
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Education

O D Wyatt High School
Fort Worth, TX
05.1989

Skills

  • Multitasking and Organization
  • Financial Management
  • Cost Management
  • Sales Tracking
  • Supply Chain Management
  • Inventory Management
  • Policies and Procedures
  • Administrative Management
  • Performance Monitoring and Evaluation
  • Shift Scheduling
  • Pricing Strategies
  • Policy Development and Enforcement
  • Payroll Management
  • Store Merchandising
  • Employee Training
  • Time Management
  • Sales Strategies
  • Department Oversight
  • Cash Management
  • Customer Service
  • Staff Supervision
  • Supply Ordering
  • Management Team-Building
  • Leadership

Timeline

Store Manager

Family Dollar
05.2014 - Current

Sales Representative

Rent A Center Warehouse & Retail Store
06.2012 - 01.2014

Assistant Manager

Walmart
06.2005 - 05.2012

Store Manager

Factory 2 U
01.2000 - 11.2005

O D Wyatt High School

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Sheila Berg