Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Sheila Bittner

Miamisburg,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

28
28
years of professional experience

Work History

Store Manager

Tuesday Morning
03.2022 - Current
  • Increased Store Sales by 23%
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Completed point of sale opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory control, cash control, and store opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths

Environmental Maintenance Manager

CyrusOne/ ABM Industries
01.2017 - 03.2022
    • Assisted in organizing and overseeing assignments to drive operational excellence.
    • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
    • Streamlined and monitored quality programs to alleviate overdue compliance activities.
    • Scheduled regular inspections of equipment and facilities to manage wear and tear.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Delegated tasks to carefully selected employees in alignment with resource management goals.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.

CEO

Soccer Association For Youth (SAY Soccer)
01.2005 - 12.2017
  • Grew membership from 52,000 to 120,000
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

Human Resoures Director/Sales Manager

Federated Department Stores
03.1995 - 01.2005
  • Reduced turnover by 69%
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

District Manager

Margos/Spare Change
, Ohio Region
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Exceeded sales targets by 27% with well-developed sales strategy and empowering team coaching.

Education

Associate of Arts - Human Resources Management

Sinclair Community College
Dayton, OH

Skills

  • Maximizing Profitability
  • Employee Motivation
  • Cost Management
  • Time Management
  • Employment Law
  • Team Leadership
  • Staff Training
  • Order Supplies
  • Manage Budgets
  • Corporate Social Responsibility
  • Store Opening and Closing Procedures
  • Staff Management
  • Accurate Cash Handling
  • Business Management Principles
  • Inventory Management

Timeline

Store Manager

Tuesday Morning
03.2022 - Current

Environmental Maintenance Manager

CyrusOne/ ABM Industries
01.2017 - 03.2022

CEO

Soccer Association For Youth (SAY Soccer)
01.2005 - 12.2017

Human Resoures Director/Sales Manager

Federated Department Stores
03.1995 - 01.2005

District Manager

Margos/Spare Change

Associate of Arts - Human Resources Management

Sinclair Community College

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Sheila Bittner