Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Bonilla

Orlando,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist

European Medical Spa
Hato Rey
01.2007 - 09.2009
  • Receptionist, personal and telephone customer service
  • Call transference
  • Receipt of postal mail and organization of the company's agenda
  • General administrative tasks
  • Contacts with suppliers
  • Attentive to details in generals
  • Document Organization
  • Cordial treatment and good interpersonal relationships.

Dispatcher

Claro TV
Hato Rey, PR
01.2009 - 12.2011
  • Compiled customer feedback and recommended service delivery improvements to management
  • Described service to customers, thoroughly explaining details and care of merchandise
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.

Department Manager

Walmart
Orlando, FL
09.2012 - 01.2017
  • Developed and implemented strategies to increase sales volume in the apparel department.
  • Provided excellent customer service by responding to inquiries and resolving complaints quickly.
  • Trained, supervised, evaluated, and motivated a team of sales associates.
  • Prepared monthly reports on performance metrics such as sales goals and customer satisfaction scores.
  • Created displays that showcased products effectively while optimizing available space.
  • Maintained accurate records of inventory transactions using computer systems.
  • Conducted regular staff meetings to discuss progress toward goals and changes in policies or procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Advised customers on style choices based on their individual needs and preferences.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Meat Department Manager

Walmart
Kissimmee, FL
01.2017 - 11.2021
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers
  • Worked closely with employees and customers to effectively manage daily operations and communications
  • Trained new employees on handling, safety, and stocking procedures
  • Delegated tasks and duties to grocery staff and communicated timeframes for completion
  • Ensured compliance with company policies, safety regulations, and sanitation standards.
  • Passed inspections by closely adhering to safety and cleanliness standards and company processes
  • Maintained accurate inventory records and monitored stock levels.
  • Managed daily operations of the Meat Department, including staffing and scheduling.
  • Monitored customer service levels and responded promptly to customer inquiries or complaints.
  • Conducted regular meetings with staff to discuss goals, objectives, and progress towards meeting those goals.
  • Established relationships with local vendors for fresh produce delivery.
  • Worked closely with other departments within the store to ensure smooth operation.

Personal Shopper

Walmart
Orlando, FL
11.2021 - Current
  • Provided gift-wrapping services for purchased items upon request from customers.
  • Completed pickup and shopping orders for customers within the local area.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on time to the exact location specified.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Suggested comparable products to replace out-of-stock items.
  • Followed application instructions closely and reviewed deliveries to minimize errors.

Education

High school diploma -

Adela Rolon Fuentes
Puerto Rico
05-2005

Skills

  • Employee training
  • Sales experience
  • Schedule management
  • Goal-oriented
  • Pricing understanding
  • Superior organization ability
  • Customer service
  • Excellent communication skills
  • Inventory management
  • Customer service-oriented
  • Retail sales
  • Motivated team player
  • Office Organization
  • Inventory Control
  • Strong work ethic
  • Computer literate
  • Natural leader
  • Employee relations
  • Merchandising
  • Administrative Experience
  • Management
  • Supervising Experience
  • Office Management

Timeline

Personal Shopper

Walmart
11.2021 - Current

Meat Department Manager

Walmart
01.2017 - 11.2021

Department Manager

Walmart
09.2012 - 01.2017

Dispatcher

Claro TV
01.2009 - 12.2011

Front Desk Receptionist

European Medical Spa
01.2007 - 09.2009

High school diploma -

Adela Rolon Fuentes

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Sheila Bonilla