Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Sheila Boston

Sheila Boston

Manager retail
8750 N Carra St Atoka ,OK

Summary

Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.

Reliable Store Assistant enthusiastic about handling customer service and retail sales needs. Enthusiastic individual offering exemplary interpersonal, marketing and problem-solving skills. Over 25 years working in retail environments.

Reliable and upbeat manager or supervisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

25
25

Years of professional experience retail

1
1
Certification

Work History

Bordeaux Retail Shop

Choctaw Casino & Resort
Durant, OK
05.2016 - 06.2019
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Retail Store Manager

Dollar General
Coalgate, OK
05.2008 - 03.2015
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

Graduation Diploma - Sales, Merchandising, And Marketing

Westminster High School, Westminster, CA
05.1985

Skills

  • Cash Register Operations
  • Security Practices
  • Merchandise Receiving and Handling
  • Retail Metrics and Goals
  • Merchandising and Display
  • Retail Loss Prevention
  • Cash Counting
  • Exceeding Customer Expectations
  • Upselling
  • Meeting Sales Goals
  • Store Policies and Procedures
  • Competitive Knowledge
  • Sales and Promotions
  • Retail Inventory
  • Special Requests
  • Energy and Physical Stamina
  • Computer Proficiency and Microsoft Office
  • Retail Objectives
  • Money Transfers
  • Cash Control

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.
  • Achieved management completing retail task with accuracy and efficiency.

Certification

  • Certified storemanager, Dollar General - 2008 to 20015
  • Retail manager - 25 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bordeaux Retail Shop - Choctaw Casino & Resort
05.2016 - 06.2019
Retail Store Manager - Dollar General
05.2008 - 03.2015
Westminster High School - Graduation Diploma, Sales, Merchandising, And Marketing

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Sheila BostonManager retail