Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Boyd

Customer Service
Waldorf,MD

Summary

Highly organized and diligent professional drawing over 25 years of experience in the medical field. Responsibilities include working in the Telecenter, which has an integrated virtual care platform monitoring service. This tool is designed to protect at-risk patients while reducing the cost of bedside medical observation that helps caregivers identify, alert, and intervene faster for better outcomes which helps patients who could be harmful to themselves and others. Performs clerical and administrative tasks for MDs, nursing team, respiratory, lab, Crisis Prevention, Registration Staff, and members of the inpatient health care team. Facilitates communication and contributes to patient care. Assists with outpatient evaluation process and admission process, verifying selected demographic information. Process high volume of information with accuracy and the ability to prioritize workload in a fast-paced environment. Acts as a receptionist for visitors, serves as a central contact for telephone calls, and distribution point for paperwork, laboratory, and test results. ranging from admitting patients to scheduling appointments.

Overview

26
26
years of professional experience

Work History

Medstar Southern Maryland Hospital (Formerly Southern Maryland Hospital)
11.2000 - Current

Charlotte Hall Veteran’s Home
01.2010 - 01.2012

St. Mary’s Nursing Home
01.2000 - 01.2010

Education

Associate Of Applied Business - Business Administration

Prince George's Community College
Upper Marlboro, MD
05.1980

Skills

  • Oral and Written Communication Skills
  • Data Entry
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Work Independently

Timeline

Charlotte Hall Veteran’s Home
01.2010 - 01.2012

Medstar Southern Maryland Hospital (Formerly Southern Maryland Hospital)
11.2000 - Current

St. Mary’s Nursing Home
01.2000 - 01.2010

Associate Of Applied Business - Business Administration

Prince George's Community College
Sheila BoydCustomer Service