Sheila Braget
Vancouver,WA
Summary
My experience working in a fast-paced environment, demanding strong organizational, technical, and interpersonal skills. Detail oriented and resourceful in completing projects. Able to multitask effectively, a strong team player with positive attitude who loves interacting with guests.
Overview
18
18
years of professional experience
Work History
Guest Service Representative
KOA
05.2025 - 10.2025
- Provide superior guest service with courteous and efficient service to all guest prior to arrival and throughout their stay
- Opening Store, prepare reports for maintenance and housekeeping, check work orders
- Registering guests, collecting payments and issuing key cards
- Use of Onity RFID Encoder Ht221 card machine to issue key cards for cabins
- Perform and confirm reservations with guests
- Collecting deposits using KOA K2 reservation system
- Answer guest’s inquiries regarding campground amenities and local attractions
- Resolve guest’s concerns and complaints in a thoughtful manner
- Notify and respond to guest’s questions and concerns thru e-mails and zingle
- Retrieve voicemails follow up messages
- Using the KOA K2 System and Dayforce
- Promoting KOA Rewards Card Promotion’s and Sales
- Maintaining clean store, organize merchandise and apparel, re-stock Store as needed
- Helping with site checks insuring sites are ready for incoming guests
- Escorting guests to assigned sites when needed
- Embracing team environment, the ability to connect with guest and team members
- Ensuring the guest have a positive experience during their stay and upon their departure
- Seasonal
Guest Service Representative
KOA
05.2024 - 10.2024
- Provide superior guest service with courteous and efficient service to all guest prior to arrival and throughout their stay
- Opening Store, prepare reports for maintenance and housekeeping, check work orders
- Registering guests, collecting payments and issuing key cards
- Use of Onity RFID Encoder Ht221 card machine to issue key cards for cabins
- Making and confirming reservations, collecting deposits using KOA K2 reservation system
- Answer guest’s inquiries regarding campground amenities and local attractions
- Resolve guest’s concerns and complaints in a thoughtful manner
- Notify and respond to guest’s questions and concerns thru e-mails and zingle
- Retrieve voicemails follow up messages
- Using the KOA K2 System and Dayforce
- Promoting KOA Rewards Card Promotion’s and Sales
- Maintaining clean store, organize merchandise and apparel, re-stock Store as needed
- Helping with site checks insuring sites are ready for incoming guests
- Escorting guests to assigned sites when needed
- Embracing team environment, the ability to connect with guest and team members
- Ensuring the guest have a positive experience during their stay and upon their departure
- Increased Sales KOA Rewards Program
- Seasonal
Guest Service Representative
Moab KOA Holiday
04.2023 - 11.2023
- Great and welcome all guests approaching the front desk and throughout their stay
- Checking guest’s in and out from their stay using KOA K2 reservation software, collecting payments
- Accommodate campground guests by registering, issuing keys for cabin sites
- KOA Reward Card promotions and sales
- Resolve guest concerns and complaints in a thoughtful manner apply superior customer service
- Answering e-mails, respond to zingles and voice mails
- Run morning reports for maintenance and housekeeping
- Help maintain a clean well stocked store, organize and re-stock merchandise
- Participate and assists in recreational activities. In charge of Friday night s’mores event
- Embracing team environment, the ability to connect with guests and team members
- Seasonal
Front End Supervisor
Safeway
03.2008 - 07.2022
- Provide high-quality customer service in accordance with Safeway’s customer service standards, policies, and procedures
- Supervise and support approximately 15 cashiers and other front-end staff
- Familiarity with POS Systems, scanners, registers and basic computer software
- Oversee front-end operations, ensuring efficiency and cleanliness
- Self-motivated, well organized, and able to prioritize, multitask and adhere to Safeway’s World Class Service
- Supervising total store operations in absence of the Store Manager, Assistant Store Manager, or higher authority
- Responsible for handling emergencies, customer complaints, employee, or customer accidents along with supervising all store personnel
- Assists other cashiers with computer, register and scanner problems
- Bookkeeping-Customer Service
- Process money orders, wire transfers, lotto tickets. Cash personal and payroll checks, Lottery Sales
- Honor appropriate discounts and coupons for applicable purchases, process customer returns and exchanges
- Preparing pickup and receiving cash thru armor
- Order and receive money, prepare money, deposits, and checks for pickup by armor carrier
- Reconciliation of daily/weekly sales reports
- Managing cash counts (Safe/Tills) and reconciling tills report any shortages to management
Education
KOA Courses - Preventing Discrimination and Harassment, KOA Diversity, Equity and Inclusion (DEI) and Campfire Service
KOA
West Yellowstone KOA Holiday05-2024
Skills
- Customer engagement
- Proficient in computer applications
- Guest services management
- Meticulous attention to detail
- Reservation management system
Timeline
Guest Service Representative
KOA
05.2025 - 10.2025
Guest Service Representative
KOA
05.2024 - 10.2024
Guest Service Representative
Moab KOA Holiday
04.2023 - 11.2023
Front End Supervisor
Safeway
03.2008 - 07.2022
KOA Courses - Preventing Discrimination and Harassment, KOA Diversity, Equity and Inclusion (DEI) and Campfire Service
KOA