Sheila Bride
Summary
Dynamic and customer-focused professional with extensive experience at Casey's General Stores Inc. Proven expertise in cash handling and payment processing, consistently achieving high accuracy levels. Recognized for exceptional customer service and fostering strong relationships, contributing to increased sales and customer loyalty. Committed to teamwork and maintaining operational excellence.
Overview
2007
2007
years of professional experience
Work History
Cashier
Caseys General Stores Inc
- Ensured cash drawer accuracy by counting money at shift start and end.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier/Retail
Quick Shop
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
Ottumwa Manor
Medical Secretary
07.1999 - 05.2006
- Initiated partnerships with local businesses to promote economic development and job creation.
- Managed the city budget effectively, ensuring fiscal responsibility and efficient allocation of resources.
- Spearheaded adoption of sustainable energy practices within city operations, reducing municipality's carbon footprint.
- Increased affordable housing options by implementing a thorough housing strategy.
- Engaged with citizens on social media platforms to maintain open lines of communication and gather feedback on municipal initiatives.
- Ensured high-quality municipal services by investing in staff training, technology upgrades, and process improvements.
- Fostered stronger sense of community by organizing annual cultural and recreational events.
- Attended public forums, events and informal meetings.
- Strengthened disaster preparedness and response capabilities through comprehensive planning and community education efforts.
- Enhanced public safety through strategic partnerships with law enforcement agencies and community organizations.
- Strengthened emergency preparedness efforts through regular drills, interagency coordination, and public awareness campaigns.
Education
Administrative Secretarial Certificate - Secretarial Responsibility And Procedures
Indian Hills Community College
Ottumwa, IASkills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
Time management skills
Product restocking
Product recommendations
Drawer balancing
Returns processing
Customer service excellence
Work ethic and integrity
Team collaboration
Customer relations
Money handling
Cash management
Attention to detail
Written and verbal communication
Reliability and punctuality
Timeline
Ottumwa Manor
Medical Secretary
07.1999 - 05.2006
Cashier
Caseys General Stores Inc
Cashier/Retail
Quick Shop
Administrative Secretarial Certificate - Secretarial Responsibility And Procedures
Indian Hills Community College