SHEILA BRISON
Inglewood,CA
Summary
Dynamic Veterans Service Representative with expertise in disability evaluation and claims processing at the American Legion. Demonstrated empathetic communication and meticulous research skills, enhancing benefit determination accuracy. Proven ability to manage complex caseloads effectively, ensuring veterans receive timely assistance and support. Committed to advocating for veterans and their dependents.
Knowledgeable Veteran Service Officer with solid background in assisting veterans navigate complex benefits and services. Proven ability to streamline processes and resolve inquiries efficiently. Demonstrated expertise in case management and client support.
Overview
16
16
years of professional experience
Work History
Veterans Service Representative
American Legion
10.2012 - 04.2025
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
Caregiver
In Home Supportive Services
01.2019 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Warehouse Worker
DHL
04.2021 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Department Secretary
Disabled American Veterans
09.2009 - 03.2012
- Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
- Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Business Administration
NAACP Training
Los Angeles, CA08-2016
High School Diploma -
Crenshaw High School
Los Angeles, CA06-1987
Skills
- Disability evaluation
- Claims processing
- Benefits administration
- Interviewing techniques
- Dispatch
- Team Leader
Timeline
Warehouse Worker
DHL
04.2021 - 10.2023
Caregiver
In Home Supportive Services
01.2019 - 04.2024
Veterans Service Representative
American Legion
10.2012 - 04.2025
Department Secretary
Disabled American Veterans
09.2009 - 03.2012
Business Administration
NAACP Training
High School Diploma -
Crenshaw High School
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