Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

SHEILA BRISON

Inglewood,CA

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.

Overview

16
16
years of professional experience

Work History

Veterans Service Representative

American Legion
10.2012 - 04.2025
  • Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
  • Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
  • Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
  • Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.

Warehouse Worker

DHL
04.2021 - 10.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Department Secretary

Disabled American Veterans
09.2009 - 03.2012
  • Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Business Administration

NAACP Training
Los Angeles, CA
08-2016

High School Diploma -

Crenshaw High School
Los Angeles, CA
06-1987

Skills

  • Disability evaluation
  • Claims processing
  • Benefits administration
  • Interviewing techniques
  • Dispatch
  • Team Leader

Timeline

Warehouse Worker

DHL
04.2021 - 10.2023

Veterans Service Representative

American Legion
10.2012 - 04.2025

Department Secretary

Disabled American Veterans
09.2009 - 03.2012

Business Administration

NAACP Training

High School Diploma -

Crenshaw High School

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SHEILA BRISON