Sheila Brossette
Houston,TX
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
14
14
years of professional experience
Work History
FOH Manager
Riverside Reserve
Natchitoches, LA
02.2023 - Current
- Resolved problems or concerns to satisfaction of involved parties.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
General Manager
Paddlers Porch
Junction, TX
01.2013 - 01.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented successful business strategies to increase revenue and target new markets.
Sever/Bartender
The Mariner
Natchitoches , LA
01.2011 - 01.2013
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Natchotiches Central
Natchitoches, LASkills
- Complaint handling
- Scheduling staff
- Reservation handling
- Menu design
- Point of sale systems
- Table management
Timeline
FOH Manager
Riverside Reserve
02.2023 - Current
General Manager
Paddlers Porch
01.2013 - 01.2023
Sever/Bartender
The Mariner
01.2011 - 01.2013
High School Diploma -
Natchotiches Central
Similar Profiles
Ryan MorenoRyan Moreno
Airport Operations Specialist at Riverside Airport/City of RiversideAirport Operations Specialist at Riverside Airport/City of Riverside
Donald TafoyaDonald Tafoya
Fire Apparatus Engineer at CAL FIRE Riverside Unit, Riverside County Fire Station 64Fire Apparatus Engineer at CAL FIRE Riverside Unit, Riverside County Fire Station 64
Nicole StricklandNicole Strickland
Executive Assistant at Federal Reserve Bank of Kansas City, Federal ReserveExecutive Assistant at Federal Reserve Bank of Kansas City, Federal Reserve
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief