Sheila Brown
Cleveland,OH
Summary
9 Years experience as an administrative assistant in a fast-paced environment, and 7 years experience as loan processor, data entry finance clerk, and paralegal freelancing. Strong experience in implementing office policies and procedures, in-depth working knowledge for relevant computer applications.
Well-developed administrative competencies, including bookkeeping and secretarial skills. Excellent oral and written communication skills, a strong background in client relations. Proven ability to work independently, manage multiple projects and meet tight deadlines.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
Cleveland Metropolitan School District
02.2014 - Current
- Support 16 Career and Technical Education school programs (K-12), 20 teachers, 5 program managers, 3 Directors and 1 Executive Director.
- Ability to read others and evaluate situations to make sound decisions and resolve conflict without supervision
- A committed team player, skilled at working collaboratively, willing to going above and beyond to achieve outstanding results from CMSD staff members and students and families
- Process purchase orders, Prepare resolutions for the School Boards review and approval.
- Prepared supplier agreements and other contracts, for legal department & CEO's approval
- Booking travel arrangements, Coordinated school transportation
- Use Excel, Word and FileMaker, AS400 FMS (financial management system), Smartsheet, Workday Purchasing Internal and External Customer service
- Managed department budgets and generated financial reports for management review.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed strategies to streamline and improve office procedures.
- Scheduled office meetings and client appointments for staff teams.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Loan Processor
United Church of Christ
05.2012 - 08.2012
- Reviewed approximately 50 loan terms per month. Gathered loan closing documents Handled required title company process Prepared necessary loan documents Prepared check requests and wiring information
- Assisted with loan setup mortgage System. Tracked security documents and followed up.
- Mortgage Recovery Program, FileMaker Pro, and Excel. Worked on special mailings. Assisted with department events and Miscellaneous requirements
File Clerk
Kirby Co
08.2010 - 11.2010
- Used file organization skills, implementing efficient categorization and labeling systems.
- Created reports, correspondence, and spreadsheets using Microsoft Office programs.
- Retrieved file information and made copies for authorized users. Assumed responsibility for securely archiving approximately 80 files as per company retention guidelines.
- Assisted with data entry and administrative support tasks to help meet team goals.
Clerical Assistant
New York Life Insurance Co
01.2010 - 03.2010
- Processed approximately 30 annual policy summaries promptly daily and Posted payments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Data Entry Clerk
Members Health
07.2009 - 11.2009
- Entered medical codes for billing into Excel spreadsheets in timely manner
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed established procedures to enter and process data correctly.
Education
Bachelor Degree - Bachelor of Science in Religion
Liberty University
Lynchburg, VA12.2021
Certificate - Business Administration
Penn Foster Career School
Scranton, PA02.2016
Diploma - Theology
Mega Church School of Theology
Cleveland, OH06.2008
Associate Degree - Paralegal-Applied Business
The Academy of Court Reporting
Cleveland, OH06.2000
GED -
Atterbury Job Corps Center
Edinburgh, IN03.1998
Skills
- Microsoft Word
- Purchasing
- Project Schedule Coordination
- Prioritization
- Compensation and benefits
- Multitasking and Time Management
- Strategic Planning
- Deadline-oriented
- Invoice Processing
- Meeting Arrangements
- Excel spreadsheets
- Full-cycle accounting
- Report Preparation
- Microsoft Outlook
- Accounting Support
Certification
- Certificate in Business Clerical, Atterbury Job Corps Center, Edinburgh, IN 02/97
- Certificate in Legal Secretary, Atterbury Job Corps Center, Edinburgh, IN 1996
- Minster's License to Solemnize Marriage, Universal Life Church Ministries, 04/18
Affiliations
- American Society of Administrative Professionals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Cleveland Metropolitan School District
02.2014 - Current
Loan Processor
United Church of Christ
05.2012 - 08.2012
File Clerk
Kirby Co
08.2010 - 11.2010
Clerical Assistant
New York Life Insurance Co
01.2010 - 03.2010
Data Entry Clerk
Members Health
07.2009 - 11.2009
Bachelor Degree - Bachelor of Science in Religion
Liberty University
Certificate - Business Administration
Penn Foster Career School
Diploma - Theology
Mega Church School of Theology
Associate Degree - Paralegal-Applied Business
The Academy of Court Reporting
GED -
Atterbury Job Corps Center
Job Function
- Clerical & Administrative
- Accounting & Finance
- Insurance
Personal Information
Title: Administrative Assistant
Highest Education
4-Year College Degree
Job Function
- Clerical & Administrative
- Accounting & Finance
- Insurance
Personal Information
Title: Administrative Assistant
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