Sheila Brown
Atlanta,GA
Summary
Results-oriented professional with a proven track record as a Transitioning facilitator, now seeking to leverage my strong facilitation and coaching skills in a corporate training role. Possessing a deep understanding of adult learning principles and effective training techniques, I am adept at designing and delivering engaging training programs that drive performance improvement and enhance employee development. Skilled in adapting content and methodologies to meet the unique needs of diverse audiences, I am passionate about empowering individuals to reach their full potential in the workplace. Ready to transition into a corporate training role where I can make a meaningful impact on employee growth and organizational success.
Overview
10
10
years of professional experience
Work History
Facilitator
Fulton County Schools
02.2022 - Current
- Developed and implemented engaging lesson plans to cater to diverse learning styles of students.
- Facilitated interactive discussions and activities to promote critical thinking and problem-solving skills.
- Evaluated student progress through assessments and provided constructive feedback to support academic growth.
- Collaborated with colleagues to align curriculum with educational standards and goals.
- Participated in professional development opportunities to enhance teaching strategies and stay current on best practices in education.
Customer Service Representative
Delta Airlines/UNIFI
09.2021 - 03.2022
- Provided top-notch customer service, ensuring customer satisfaction and resolving issues in a timely and professional manner.
- Utilized CRM system to maintain accurate customer records and track interactions for follow-up.
- Collaborated with cross-functional teams to address customer needs and improve overall customer experience.
- Assisted customers in resolving product or service issues through active listening and problem-solving skills.
- Collaborated with cross-functional teams to address customer concerns and improve overall customer experience.
Facilitator
Atlanta Public Schools
08.2014 - 06.2021
- Led interactive workshops and training sessions on leadership development and team building for groups of various sizes.
- Facilitated meetings and discussions to encourage collaboration, problem-solving, and decision-making among team members.
- Implemented innovative strategies to improve communication and conflict resolution within teams.
- Designed and delivered customized learning programs to meet the specific needs and goals of different organizations.
- Mentored and coached individuals to enhance their personal and professional development, fostering a culture of continuous growth.
- Facilitated group discussions and problem-solving sessions to achieve consensus and drive project success.
- Utilized effective conflict resolution techniques to mediate and resolve issues within diverse groups.
- Conducted assessments and evaluations to measure the effectiveness of facilitation efforts and made strategic recommendations for continuous improvement.
Education
MBA - Business Administration
Western Governors University
MA - Education
Wayne State University
05-2014
BA - Education
Clark Atlanta University
05-2001
Skills
- Strong communication skills: Ability to effectively convey complex ideas and information to diverse audiences
- Organizational proficiency: Skilled at managing multiple tasks and priorities to meet deadlines and achieve objectives
- Leadership capabilities: Demonstrated ability to lead teams, mentor colleagues, and drive positive change
- Adaptability: Flexible and able to thrive in dynamic environments, quickly adjusting to new challenges and responsibilities
- Problem-solving: Proven track record of identifying issues, analyzing root causes, and implementing effective solutions
- Technology proficiency: Comfortable using various educational technologies and software platforms to enhance teaching and learning experiences
Timeline
Facilitator
Fulton County Schools
02.2022 - Current
Customer Service Representative
Delta Airlines/UNIFI
09.2021 - 03.2022
Facilitator
Atlanta Public Schools
08.2014 - 06.2021
MBA - Business Administration
Western Governors University
MA - Education
Wayne State University
BA - Education
Clark Atlanta University
Similar Profiles
Carla WyattCarla Wyatt
Guidance Counselor at Fulton County Schools -Ridgeview Middle SchoolsGuidance Counselor at Fulton County Schools -Ridgeview Middle Schools
Manisha BeckhamManisha Beckham
Instructional Media and Design Specialist at Fulton County SchoolsInstructional Media and Design Specialist at Fulton County Schools
Ayah TarverAyah Tarver
Speech-Language Pathologist Assistant at Fulton County SchoolsSpeech-Language Pathologist Assistant at Fulton County Schools
Deante J. YoungDeante J. Young
Career and Technical Education Teacher at Fulton County SchoolsCareer and Technical Education Teacher at Fulton County Schools
Belinda BowenBelinda Bowen
Rual Carrier Assistance at United States Postal ServiceRual Carrier Assistance at United States Postal Service