SHEILA BROWN

• Utilize skip tracing techniques to locate individuals
• Serve legal documents such as summons, complaints, subpoenas, writs, and orders
• Remain current on changes in relevant laws and regulations
• Comply with all applicable laws and regulations
• Complete affidavits of service for the courts

• Skip tracing delinquent accounts utilizing a variety of sources to locate the customer/collateral
• Preparing and sending documents
• Use problem solving to resolve challenging accounts/situations
• Set up transport for repossessed units/equipment
• Coordinate delivery of repossessed units/equipment
• Report back to Client Account managers in regards to respective clients
• Must have experience speaking with professionals on the telephone
• Used to reaching or exceeding goals

• Serviced the insurance industry, and law firms in field surveillance, surveillance assignments, obtaining recorded statements, conducting background investigations, court and social network searches, and filing written reports and daily updates
• Consistently provided daily updates as well as the case reports in a productive, timely fashion for clients
• Obtained clear, precise, court reliable surveillance video via video camera, and other surveillance tools
• On occasion, testified on behalf of the client
• Maintained highly detailed organization skills in relation to each individual case

• Proofread returned original affidavits from process servers employed by Southeast Wisconsin Process.
• Return proofread affidavits to the clients, and provide copies to the assigned court.
• Locate process servers to utilize out of the area for client requests.
• Maintain invoices from both process servers and clients in an orderly, current manner.
• Perform sorting duties and maintain continued organization in regard to court documents, affidavits.
• Answer calls from clients, inquiring customers, court clerks, and provide answers and quality customer satisfaction.
• Daily organization and preparation of documents to be mailed out.
• On occasion, conduct Service of Process for the company in rush situations, or special circumstances.

• Verifying title reports and confirming taxes on properties are current.
• Distinguishing different types of loans, and confirming proper vesting information.
• Confirming mortgagors are not in current bankruptcy, and confirming military status.
• Scheduling sheriff sales, and scheduling confirmation of sale hearings.
• Updating clients with documents, status reports.
• Preparation of legal documents for sheriff sales, HUD documents, HAMP Verification.
• Working daily with sheriffs, clerk of courts, judges and attorneys assigned to each sale.
• Responsible for designating process servers to administer serving Summons and Complaints in Foreclosure, as well as conduct skip tracing to provide current information in regard to defendants.

• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.