SHEILA BRUCE
JOHN DAY,OREGON
Summary
Organized, Self-directed, goal focused team player desires further growth with a challenging and rewarding organization. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
DOUG'S MOTOR VEHICLE REPAIR
JOHN DAY, United States
11.2020 - 07.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Office Manager
ANDY'S PLUMBING
JOHN DAY, United States
09.2017 - 11.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed and maintained relationships with customers and suppliers through account development.
Office Assistant
BOYD BRITTON WELDING
JOHN DAY, United States
09.2014 - 09.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
MANAGER
ED STAUB & SONS, John Day
JOHN DAY, United States
07.2012 - 02.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
MANAGER
AMERICAN ENERGY
Bend, OR
01.2010 - 05.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
OUTPOST RESTAURANT
JOHN DAY, United States
07.2008 - 09.2009
- Of operations of (2) restaurants
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Post - Business
University Of Eastern Oregon
Skills
- Sales Promotion
- Records Organization and Management
- Motivational Leadership
- Administrative Management
- Constructive Feedback
- Customer Relations
Timeline
General Manager
DOUG'S MOTOR VEHICLE REPAIR
11.2020 - 07.2022
Office Manager
ANDY'S PLUMBING
09.2017 - 11.2020
Office Assistant
BOYD BRITTON WELDING
09.2014 - 09.2015
MANAGER
ED STAUB & SONS, John Day
07.2012 - 02.2014
MANAGER
AMERICAN ENERGY
01.2010 - 05.2012
General Manager
OUTPOST RESTAURANT
07.2008 - 09.2009
Post - Business
University Of Eastern Oregon