Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Buckles

Elizabethton,TN

Summary

Former teacher and personable travel agent used to fast-paced, deadline-driven environments. An expert in overseas travel, cruise vacations, all inclusive vacations, flights and hotels. Seeking a position in customer service in any career position from travel, sales, medical and customer care.

Overview

36
36
years of professional experience

Work History

Travel Consultant

Watercolor Travel With Sheila
Elizabethton, TN
05.2017 - 05.2021
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Teacher

Carter County School System
Elizabethton, TN
08.1985 - 11.2013
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Administered assessments to determine each student's specific educational and social needs.
  • Worked with other teachers and administrators to evaluate and revise elementary school programs.

Education

Bachelor of Science - Elementary Education K-8

East Tennessee State University
Johnson City, TN
12-1985

Skills

  • Iata Number
  • Clia Number
  • Virtuoso Travel Consortium
  • Travel computer knowledge using Travel Joy, Travefy, Client Base, and other computer programs
  • Reservations through all cruise lines, resorts, different travel vendors, member of Virtuoso and Virtuoso Family Community
  • Cruise reservations
  • Hotel accommodations
  • Overseas tours
  • Travel insurance
  • Travel research
  • Client amenities
  • Marketing
  • Itineraries
  • Accounts payable and receivable
  • Documentation
  • Vendor interaction
  • Travel agency accounting
  • Meetings and presentations
  • Outstanding communication skills
  • Training and mentoring
  • Computer knowledge

Timeline

Travel Consultant

Watercolor Travel With Sheila
05.2017 - 05.2021

Teacher

Carter County School System
08.1985 - 11.2013

Bachelor of Science - Elementary Education K-8

East Tennessee State University

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Sheila Buckles