Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHEILA BULLOCK

Minden,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Uber Driver

Uber
01.2023 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Amazon Flex Driver

Amazon
01.2023 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
  • Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.

Pharmacy Associate

Walmart
02.2021 - 01.2023
  • Facilitated smooth transitions among shifts by thoroughly documenting daily activities and issues encountered during shift handoffs.
  • Contributed to a positive pharmacy reputation by maintaining strict confidentiality with sensitive patient information.
  • Expedited prescription processing by accurately entering data into the pharmacy management system, minimizing wait times for patients.
  • Supported pharmacists in ensuring medication safety by diligently following protocols for checking drug interactions and expiration dates.
  • Assisted customers in selecting appropriate over-the-counter products by providing knowledgeable guidance and recommendations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Provided exceptional customer service, addressing patient concerns and inquiries in a professional manner.
  • Handled phone calls professionally, directing callers to appropriate personnel or assisting with their inquiries.
  • Ensured smooth daily operations by assisting with opening and closing procedures as needed.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Processed both cash and card purchases and returns.

Hospitality Assistant

Morrison Healthcare
01.2018 - 02.2021
  • Identified and resolved customer complaints concerning food or lodging.
  • Maintained exacting standards of quality and performance.
  • Increased clients by carefully training staff to be accountable and motivated through hands-on training.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Logistics Manager

Southern Fire
01.2015 - 01.2018
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Monitored logistics performance and identified improvement opportunities.

Office Manager

Global
12.2011 - 12.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Education

East Marion
Columbia

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Answering customer questions
  • Verifying orders
  • Work ethic and integrity
  • Cash handling
  • Cash handling and management
  • Cash register systems
  • Payment processing
  • Refunds and exchanges
  • Cash drawer balancing

Languages

English
Native or Bilingual

Timeline

Uber Driver

Uber
01.2023 - Current

Amazon Flex Driver

Amazon
01.2023 - Current

Pharmacy Associate

Walmart
02.2021 - 01.2023

Hospitality Assistant

Morrison Healthcare
01.2018 - 02.2021

Logistics Manager

Southern Fire
01.2015 - 01.2018

Office Manager

Global
12.2011 - 12.2014

East Marion

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SHEILA BULLOCK