Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sheila Butler

Sheila Butler

Tuscaloosa,AL

Summary

Initiative-taking individual with a background in Custodial technology with the University of Alabama and as a Parking Control Officer with the City of Tuscaloosa, AL. Proven professional with over 15 years of experience in task management, as well as high-quality performance providing efficient and timely deliverables. Highly skilled in data entry, soft people communication, time management, KPI reporting, and customer service. Experienced customer service professional capable of coordinating shipments, coordinating dispatches, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical critical thinking skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Custodian

University of Alabama
09.2017 - 10.2023
  • Implement and maintain effective cleaning procedures to ensure a safe and sanitary environment for students, faculty, and staff.
  • Implement cost-saving measures by optimizing the use of cleaning supplies and equipment, reducing waste, and finding more efficient cleaning methods.
  • Manage inventory of cleaning supplies and equipment, ensuring that an adequate supply is always available to meet the needs of the university.
  • Develop and implement a training program for new custodial staff to ensure consistent cleaning standards and procedures are followed.
  • Identify and report any safety hazards or maintenance issues to the appropriate personnel.
  • Collaborate with other departments and campus organizations to coordinate and support special events and activities.

Parking Control Officer

City of Tuscaloosa
04.2008 - 09.2017
  • Implement innovative strategies to improve parking enforcement efficiency and effectiveness.
  • Monitor and enforce parking regulations to ensure compliance and maximize revenue for the City of Tuscaloosa.
  • Identify and report parking violations accurately and promptly to maintain parking compliance and ensure the flow of traffic in the city.
  • Develop and deliver training programs for new parking control officers to ensure they are knowledgeable about parking regulations and enforcement procedures.
  • Utilize data analysis tools to identify patterns and trends in parking violations, allowing for targeted enforcement efforts and increased revenue generation for the City of Tuscaloosa.
  • Conduct regular audits of parking facilities to ensure they are in compliance with safety regulations and accessibility requirements, and make recommendations for improvements.
  • Maintain accurate records of parking enforcement activities, including citations issued, vehicles towed, and revenue generated, to provide data for analysis and reporting purposes.

Education

Respiratory Therapist Program -

Shelton State Community College
Tuscaloosa, AL
12.2023

Diploma - General Studies

Tuscaloosa County High School
Northport, AL
05.1998

Skills

  • Time Management
  • Data Entry
  • Answering Phones
  • Multitasking
  • Customer Service
  • Interpersonal Skills
  • Office Organization
  • Delivering Information
  • Bookkeeping
  • Filing
  • Appointment Scheduling
  • Medical terminology knowledge
  • Policies and Procedures Adherence
  • Customer Service-focused
  • Conflict Mediation

Certification

BLS Provider Certification

Languages

English

Timeline

Custodian

University of Alabama
09.2017 - 10.2023

Parking Control Officer

City of Tuscaloosa
04.2008 - 09.2017

Respiratory Therapist Program -

Shelton State Community College

Diploma - General Studies

Tuscaloosa County High School

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