Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sheila Cabrera

Bronx,NY

Summary

Ready to offer exceptional leadership and planning abilities to take on new role in setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in standards and market trends.

Overview

10
10
years of professional experience

Work History

Director of Operations

Center's Choice
Queens, NY
07.2021 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

Director of Coordination

Amazing Home Care
Bronx, NY
02.2019 - 06.2021
  • Led business planning, developed market strategy and established direct procurement of products from vendors.
  • Teamed with department to create organization's mission and vision statements.
  • Implemented program and used to promote memorable, consistent and positive guest experiences.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Service Coordinator

Amazing Home Care
Bronx, NY
02.2018 - 02.2019
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Upheld client satisfaction by designing accurate and detailed timelines for patient services and alerting clients of changes.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Assessed employee work and improved performance.

Authorization Supervisor

Amazing Home Care
Bronx, NY
01.2016 - 01.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Authorization Specialist

Intergen Health
Bronx, NY
10.2014 - 01.2016
  • Educated patients on eligibility and affordability options by offering insightful information.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Education

Associate of Arts - Medical Coding And Billing

Penn Foster Career School
Scranton, PA

Associate of Science - Pharmacy Tech

Penn Foster Career School

High School Diploma -

Law, Government And Justice
Bronx
2008

Skills

  • Capital spending
  • Process improvements
  • Strategic planning and execution
  • Operations Oversight
  • Bilingual

Accomplishments

  • Supervised team of staff members.
  • Resolved product issue through consumer testing.

Timeline

Director of Operations

Center's Choice
07.2021 - Current

Director of Coordination

Amazing Home Care
02.2019 - 06.2021

Service Coordinator

Amazing Home Care
02.2018 - 02.2019

Authorization Supervisor

Amazing Home Care
01.2016 - 01.2018

Authorization Specialist

Intergen Health
10.2014 - 01.2016

Associate of Arts - Medical Coding And Billing

Penn Foster Career School

Associate of Science - Pharmacy Tech

Penn Foster Career School

High School Diploma -

Law, Government And Justice

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Sheila Cabrera