Sheila Campbell
Lead Sales Managment
Ontario,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Talented professional with experience sales. Composed persona known for having excellent drive. Insightful with years of customer service experience.
Results-oriented Assistant Store Manager offering years of increasing revenue and profitability and managing loss and shrinkage.
Veteran lead sales manager with top-level skills in comfortably connecting with clients and creating relationships. Likeable personality and customer-focused background. Ready to tackle new challenges and build success.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager
Lane Bryant
Riverside, CA
07.2014 - 06.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Analyzed and interpreted store trends to facilitate planning.
Assistant Manager
Gymboree
Brea, CA
04.2012 - 07.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Salesperson
Big & Tall Guys
Ontario, CA
03.2011 - 10.2011
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Tracked down hard-to-find merchandise at diverse locations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Improved customer service and telecommunication skills to build lasting relationships.
1st Assistant Manager
DXL, Destination XL
Ontario, CA
03.2008 - 01.2011
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring, training and developing non-exempt associates.
- Managed store to promote clean, neat and easy-to-shop environment.
- Maintained high standard of housekeeping with help of contracted maintenance personnel and associates.
- Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, fitting rooms and sales floor.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
School Health Aide
Cucamonga School District
Rancho Cucamonga, CA
09.2006 - 04.2009
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Educated family members and caregivers on patient care instructions.
- Administered medications and monitored response to medications.
- Evaluated patient histories, complaints and current symptoms.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Identified conditions by conducting health screenings and reviewing patient histories.
- Communicated with healthcare team members to plan, implement and enhance treatment.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Store Manager
Avenue Stores
Ontario, CA
06.2001 - 11.2005
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed new store location from ground up by hiring and training efficient team.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Etiwanda High School
Etiwanda, CA 09.1982 - 06.1986
No Degree - Business Management
Sawyer Business College
Pomona, CA 02.1988 - 08.1989
Skills
Relationship building and management
Accomplishments
Top store in Company two years in a row for Saint Jude fundraising 2008 and 2009
Top 50 out of 547 stores 2008 and 2009
Top performer in store credit & catalog 2008 and 2009
Perfect audit score 2008 and 2009
Timeline
Assistant Store Manager
Lane Bryant
07.2014 - 06.2020
Assistant Manager
Gymboree
04.2012 - 07.2014
Salesperson
Big & Tall Guys
03.2011 - 10.2011
1st Assistant Manager
DXL, Destination XL
03.2008 - 01.2011
School Health Aide
Cucamonga School District
09.2006 - 04.2009
Store Manager
Avenue Stores
06.2001 - 11.2005
No Degree - Business Management
Sawyer Business College
02.1988 - 08.1989
High School Diploma -
Etiwanda High School
09.1982 - 06.1986
Similar Profiles
Rochelle BottleyRochelle Bottley
Assistant Store Manager at Lane BryantAssistant Store Manager at Lane Bryant
Erin BenningErin Benning
Assistant Manager at Lane BryantAssistant Manager at Lane Bryant
Lauryn AldermanLauryn Alderman
Key Holder at Lane BryantKey Holder at Lane Bryant
Mavelin ContrerasMavelin Contreras
Sales representative at Lane BryantSales representative at Lane Bryant
Idania Valdez ValladaresIdania Valdez Valladares
Intern at El Sol NecIntern at El Sol Nec