Sheila Carnes
Chesterfield,VA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
Customer Service Advocate
Results CX
11.2021 - Current
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Office Assistant
Abc Builders Supply
10.2003 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Kitchen Manager
Chesterfield County Schools
10.2014 - 10.2020
- Maximized quality assurance by completing frequent line checks.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Office Manager
Chesterfield Interior Solutions, INC.
01.2009 - 10.2015
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Food and Beverage Manager
Lake Chesdin Golf Club
04.2004 - 08.2005
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Events management for weddings and golf tournaments.
Bar Manager
Cafe Sbisa Restaurant
02.1999 - 09.2003
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Event coordination for convention season.
Education
High School Diploma -
Clover Hill High School
Midlothian, VA06.1992
Skills
- Order Fulfillment
- Data Collection
- Recordkeeping strengths
- Customer Service
- Account Management
- MS Office
- Administrative and Office Support
- Spreadsheets
- Administrative Support
Timeline
Customer Service Advocate
Results CX
11.2021 - Current
Kitchen Manager
Chesterfield County Schools
10.2014 - 10.2020
Office Manager
Chesterfield Interior Solutions, INC.
01.2009 - 10.2015
Food and Beverage Manager
Lake Chesdin Golf Club
04.2004 - 08.2005
Office Assistant
Abc Builders Supply
10.2003 - Current
Bar Manager
Cafe Sbisa Restaurant
02.1999 - 09.2003
High School Diploma -
Clover Hill High School
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