Sheila Carpio
Bakersfield,CA
Summary
To seek and maintain full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
West Coast Sales Manager
Vitajoy Group USA Inc.
12.2021 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented efficient sales tracking systems, streamlining processes for better productivity and reporting accuracy.
- Proactively identified bottlenecks within the sales process initiating changes that led to faster deal closures.
- Organized successful trade shows and events showcasing the company''s products, generating leads and boosting brand visibility in the marketplace.
- Developed customized sales presentations tailored to individual client needs, demonstrating product value effectively.
- Negotiated contracts skillfully, securing favorable terms for both the company and clients while maintaining positive relationships.
- Streamlined internal communication channels between departments leading to improved collaboration on projects.
- Analyzed competitors'' offerings to identify areas of differentiation, leveraging unique selling points in promotional materials.
- Built strong relationships with key clients, resulting in repeat business and long-term partnerships.
- Managed a high-performing sales team, setting ambitious targets and motivating them to exceed goals consistently.
- Forged strategic partnerships with complementary businesses, increasing cross-selling opportunities and expanding the customer base.
- Championed continuous improvement within the team fostering an environment of innovation that helped maintain a competitive edge.
- Expanded the company''s market presence by identifying and pursuing new business opportunities.
- Collaborated with marketing teams to create targeted campaigns that drove lead generation and conversions.
- Spearheaded initiatives aimed at improving employee morale resulting in a significant decrease in turnover rates.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Created detailed sales forecasts and reports, providing accurate insights for informed decision-making by senior management.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Inside Sales Representative
Vitajoy USA Inc.
08.2019 - 12.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, Develop business opportunities with existing customers and prospects
Proactively identify opportunities within assigned territory to promote the company’s portfolio with existing and new accounts
Collaborate and communicate with internal partners to ensure seamless delivery of the best solutions for customers and complete with exceptional services.
Maintain extensive business knowledge to stay on top of competitive industry activities, pricing and new business opportunities.
Travel to convention expo, visit customers, travel to visit customer or potential customer within territoryfriendly support at every stage of shopping and purchasing. - Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Business Development Representative
Newtrend USA CO., LTD
02.2015 - 09.2019
- Internal Sales
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
- Protects organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Order Entry
- Accounting Past Dues Invoices
- Review Accounting Invoice Entry and Review Warehouse Documentation entry before submitting to customers
Pharmacy Tech (Data /Refill Department)
Skilled Nursing Pharmacy
10.2013 - 02.2015
- Calculates and or verifies the correct dosage based on the prescription
- Enters new and refill orders in a timely manner
- Process orders based on the priority assigned
- Batch and print labels, forms and delivery tickets
- Prepare backup pharmacy orders
- Comply with a process that addresses all state and federal guidelines regarding Medication labeling
- Complete all date fields according to pharmacy procedures including use of approved abbreviations
Customer Services Representative
Republic Services
02.2013 - 09.2013
- Company Overview: Waste management industry
- Successfully completes training to become knowledgeable of the waste management industry
- Serves as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints
- Returns all routine and general customer calls in a timely manner
- Responds to and may initiate outbound calls to close the loop on general and routine residential and commercial calls
- Ensures customer's concerns are understood and explains resolution clearly to the customer
- Enters service and route data into computer for billing and route scheduling purposes
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
- Generating reports for upper management, assisting Maintenance Clerk on daily basis
- Waste management industry
Purchasing/ Accounting/ Inventory Control
Republic Services
05.2011 - 02.2013
- Entering all Drive's Vehicle Report to Dossier
- Making copies of all Vehicle Report for the Operations Department
- Entering all Repair Order for mechanics
- Sort and file all files
- Purchasing to vendors
- Generating reports for upper management, assisting Maintenance Clerk on daily basis
- Requesting Certificate of Insurance for all vendors we purchase parts
- Responsible for Monthly Physically inventory in the Parts Room, generating reports
- Entering PO's and verifying the acceptance of purchased
- Verifying all mechanic hours and logging it to Dossier for their previous hours work per week
Fleet and Internet Manager
Stadium Nissan
06.2008 - 09.2009
- Licensed Automobile Salesperson (CA# S872955)
- Strong practical experience in all aspect of sales, marketing, and customer service
- Excellent in written and verbal communication skill
- Proven dedication to exceptional customer service and building relationships
Project Data analyst (contract organizer)
Cartomaps
08.2007 - 05.2008
- Project Organizer, Created contracts for new Clients and prepared applications for notary public
- Prepared certified mailing labels for city planning entitlements
Accounting/ Inventory Control Analyst
Forever21 Inc
01.2008 - 04.2008
- Company Overview: Fashion retail company
- Handle all accounts for all 400+ stores and franchise inventory
- Store to Store documentation ie: research and analytical systematic transfer
- Purchase Order Journal cost discrepancy research using V-look-up
- Knowledge of JDA -PKMS system
- Researching all missing carton for all store locations
- Documents process and procedures for all Unconfirmed Reports from Allocation Department
- Contact Vendors for overage of products
- Creating proposal for Vendor Orders
- Fashion retail company
Distributions Center Inventory Control Supervisor
Tilly's Distribution Center
04.2002 - 08.2007
- Responsible for monitoring the DC Inventory Control process and functionality in the Distribution Center
- Audited and supervised cycle counts schedule as well as oversaw adjustments and reconciled inventory balances in the Distribution Center
- Directed the workflow of the DC/IC Associates with regards to daily priorities ie: store transfers, special projects, new store stores set up, and audit location using reports
- Oversaw and insured the execution of all inventory control and auditing functions
- Conducted inventory moves and consolidations in various areas as required using WMS RF gun
- Determined caused and resolution systematic to shortages and overages discovered on the packing sorters
- Systemic move damages and RTV garments using JDA and PKMS allocation process, packing and shipped
- Oversee all ecommerce store transfer and logged all store discrepancies
- Work with all departments relating inventory discrepancies
- Oversaw and assisted payroll dept
- On all hourly employees in the distribution center
- Assisted and managed staff of 10 in the DC Inventory Control department
Medical Examiner
University Affiliates of IPA, USC
08.2001 - 04.2002
- Patient insurance collection in hospital
- Effectively managed a caseload of 200 medical only files
- Determined compensability of claims and administer benefits, based upon State law and in accordance with established company guidelines
- Managed medical treatment and medical billing authorizing as appropriate
Inventory Control Assistant
Diane's Swimwear Corporate Office
06.1998 - 08.2001
- Assisted buying department and vendor relations
- Assisted in outbound and inbound shipment, RTV
- Assisted in collections on delinquent accounts, assisting in Physical Inventory
Education
License in Pharmacy -
American Career College American
Anaheim, CANursing -
Mt. San Antonio College
Walnut, CA01.2010
assistant and Acute Nursing Assistant -
Los Angeles City College and Business Industry School
06.1996
High School Diploma -
Belmont High School
06.1994
Skills
- Business Development
- Order Entry
- CRM Software
- Purchasing
- E-Commerce
- Sales
- Contract Negotiation
- Pharmacy Technician Experience
- Salesforce
- Territory Management
- Contract Negotiations
- Sales Presentations
- Sales strategy development
- Pipeline Management
- Client Prospecting
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Closing Techniques
- Objection handling
- CRM proficiency
- Cold-calling
- Sales analytics
- Teamwork and Collaboration
Certification
Pharmacy Technician License
Personal Information
Title: West Coast Sales Manager
Timeline
West Coast Sales Manager
Vitajoy Group USA Inc.
12.2021 - Current
Inside Sales Representative
Vitajoy USA Inc.
08.2019 - 12.2021
Business Development Representative
Newtrend USA CO., LTD
02.2015 - 09.2019
Pharmacy Tech (Data /Refill Department)
Skilled Nursing Pharmacy
10.2013 - 02.2015
Customer Services Representative
Republic Services
02.2013 - 09.2013
Purchasing/ Accounting/ Inventory Control
Republic Services
05.2011 - 02.2013
Fleet and Internet Manager
Stadium Nissan
06.2008 - 09.2009
Accounting/ Inventory Control Analyst
Forever21 Inc
01.2008 - 04.2008
Project Data analyst (contract organizer)
Cartomaps
08.2007 - 05.2008
Distributions Center Inventory Control Supervisor
Tilly's Distribution Center
04.2002 - 08.2007
Medical Examiner
University Affiliates of IPA, USC
08.2001 - 04.2002
Inventory Control Assistant
Diane's Swimwear Corporate Office
06.1998 - 08.2001
Nursing -
Mt. San Antonio College
assistant and Acute Nursing Assistant -
Los Angeles City College and Business Industry School
High School Diploma -
Belmont High School
License in Pharmacy -
American Career College American
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