Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Carroll

Stoutland,MO

Summary

Careful E-Commerce Personal Shopper with 5 years rapidly and effectively delivering quality merchandise to discerning customers. Meticulously adheres to client requests. Tirelessly addresses discrepancies and stock issues. Dedicated to serving as customers' direct proxy in purchasing ideal items without physically visiting retail locations.


Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.


Dedicated professional eager to create and implement successful strategies to improve organizational efficiency.

Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

36
36
years of professional experience

Work History

Ecommerce Personal Shopper

Walmart
04.2021 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.

Human Resources People Lead

Walmart
07.2019 - 04.2021
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Developed and monitored employee recognition programs.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collaborated with managers to identify and address employee relations issues.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Administered employee benefits programs and assisted with open enrollment.

Ecommerce Department Manager

Walmart
04.2017 - 06.2019
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assistant Manager

Walmart
10.2011 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created schedules for 30 plus employees to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Overnight Support Manager

Walmart
06.2010 - 09.2011
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Supervised promotional activities that were designed to drive sales and generate excitement.
  • Worked with support manager to determine overnight operations effectiveness in meeting overall group objectives.
  • Monitored employee and customer interactions to assess quality of service.

Photo Lab Sales Associate

Walmart
02.2008 - 05.2010
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Provided high level of assistance to customers regarding special photo projects.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Utilized problem-solving techniques to resolve issues with photographic processing machines.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Developed film and produced prints according to customer specifications.
  • Updated tags, displays and signage for special promotions.
  • Handled negative and photo processing, typically exceeding 1,000 prints per week.
  • Handled negative and photo processing, typically exceeding 500 prints per week.

Facility Maintenance Manager

Christian Health Care South
10.2006 - 12.2007
  • Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
  • Scheduled routine maintenance and repair of facility equipment.
  • Managed staff of 1, created work schedules, distributed assignments and supervised day-to-day operations.
  • Evaluated facilities to determine if company maintenance protocols complied with Missouri health and safety regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated facilities to determine if company maintenance protocols complied with Missouri health and safety regulations.

Maintenance Technician

Regal Beloit Corp
05.1995 - 10.2006
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Replaced worn or broken parts on machines and equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Head forklift mechanic.
  • Implemented safety checklists and performed routine inspections to ensure proper functionality.

Factory Production Worker

Regal Beloit Corp
10.1987 - 05.1995
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Operated 10 machines proficiently and in compliance to safety standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected and adjusted work performed to meet expectations.
  • Loaded and unloaded parts on production line to establish smooth operations.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Troubleshot equipment to reduce service calls and downtime.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Cultivated professional working relationships with peers and supervisors.

Education

Human Resources Training

American Public University System
Charles Town, WV

General Studies

Missouri State University
Springfield, MO

Emergency Medical Technology

Central Texas College
Killeen, TX

Skills

  • Standard Operating Procedures Understanding
  • Quality Deliverables
  • Cash Counting
  • Personal Shopping
  • Shopping Management
  • Company Safety Procedures
  • Merchandise Selection
  • Compliance Requirements
  • Mobile Ordering Understanding
  • Serve Customers
  • Safe Equipment Handling
  • Safety Rules

Timeline

Ecommerce Personal Shopper

Walmart
04.2021 - Current

Human Resources People Lead

Walmart
07.2019 - 04.2021

Ecommerce Department Manager

Walmart
04.2017 - 06.2019

Assistant Manager

Walmart
10.2011 - 03.2017

Overnight Support Manager

Walmart
06.2010 - 09.2011

Photo Lab Sales Associate

Walmart
02.2008 - 05.2010

Facility Maintenance Manager

Christian Health Care South
10.2006 - 12.2007

Maintenance Technician

Regal Beloit Corp
05.1995 - 10.2006

Factory Production Worker

Regal Beloit Corp
10.1987 - 05.1995

Human Resources Training

American Public University System

General Studies

Missouri State University

Emergency Medical Technology

Central Texas College

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