Summary
Overview
Work History
Education
Skills
Accomplishments
AccountManager

Sheila Castellano

Hillsborough,NJ

Summary

Dynamic administrative professional and leader with 15+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via agile thinking, strategic planning, allocation of resources as well as the implementation of process improvements. Skilled executive assistant and liaison with superior communication, computer, support and organizational skills.

Overview

34
34
years of professional experience

Work History

Client Services Consultant II

MetLife
Bridgewater, NJ
11.2021 - Current
  • Overall accountability for the account management of multiple national account customers. Leverages extensive knowledge of products and services to deliver exceptional customer service to every customer. Received numerous accolades for owning and providing creative solutions to complex problems.
  • Successfully prioritize and respond to customer requests, lead projects, provide clients with alternative solutions and identify possible plan design alternatives.
  • Creates and facilitates customer correspondence, presentations, and reporting using best in class tools to keep detailed account of open items and project logs.
  • Understands and assists with facilitation of contracts and legal agreements with customer to ensure compliance and execution of agreements.
  • Analyze customer requirements and leverage internal resources to deliver solutions.

Realtor

RE/MAX InStyle Realty
Skillman, NJ
07.2014 - Current
  • Expert in relationship management advising clients on what is needed to prepare their home for sale and to compete in multiple offer situations.
  • Closed over $6.8M in sales volume for 2022.
  • Increased home sales through persuasion, negotiation and ability to close.
  • Educated clients and set expectations by communicating effective strategies.
  • Conducted research, performed market analysis and informed prospective clients of current market conditions.
  • Created marketing content and promoted property sales through advertisements, social media, open houses, mailers and multiple listing services.
  • Prepared, negotiated and managed contracts from offer to closing, working with attorneys, lenders, appraisers, inspectors and contractors.
  • Attended industry conferences and participated in continuing education to consistently increase knowledge of ever changing markets.

Office Administrator

Hillsborough Township
Hillsborough, NJ
04.2016 - 11.2021
  • Successfully managed and administered workflow in government office of over 40K residents, providing over accountability and support to resident requests and problem resolution while maintaining exceptional customer relations support, receiving high positive feedback, both internally and externally.
  • Lead and managed departmental programs that educate and provide solutions to residents.
  • Acted as liaison between departments, internal staff and residents.
  • Participated in strategic planning and goal setting to measure effectiveness and efficiency of programs and participate in cross functional teams, providing innovative ideas to support new and existing organizational goals.
  • Partnered with the finance office, vendors and staff to ensure proper purchasing procedures are adhered to and completed on time.
  • Devised strategies to reduce expenses, modernize operations, revamp procedures and streamline processes to improve institution operations, saving time and money.
  • Successfully implemented numerous program improvements with technology, including creating and maintaining numerous apps online knowledge base of frequently asked questions and departmental procedures.
  • Ensured the accuracy of reports and analyze data to make necessary adjustments to programs.
  • Designed, wrote, produced and managed creative content using photos, videos and graphics to support departmental programs and services.

Office Manager

Castellano Construction Inc.
Hillsborough, NJ
11.2002 - 04.2006
  • Managed all aspects of running a small business office.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which increased productivity by 20%.and retention.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which increased productivity by 20%

Information Technology Specialist

Alliente
Parsippany, NJ
09.2000 - 09.2002
  • Project managed the roll out of multi-campus locations and transitioned technical support operations between companies.
  • Provided ongoing support to users on multiple platforms
    Defined and documented technical support best practices for end user training and resolution of issues.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Executive Assistant / Business Planning Manager

AT&T / Lucent Technologies Inc
Basking Ridge, NJ
05.1989 - 08.2000
  • Managed the busy office of an Executive Vice President ensuring the smooth daily operations of all administrative tasks and projects while coordinating with other executive and cross functional teams.
  • Produced effective communications for the office by exercising discretion and creating clear messages for the desired outcome.
    Identified areas for process improvements and developed organizational procedures supporting business needs.
  • Planned, developed and managed complex calendars, presentations, correspondence, event planning, travel, projects, procurement and expenses while adhering to strict timelines.
  • Analyzed business needs and conducted qualitative studies on work processes and policies with minimal direction.
  • Oversaw budget analysis and forecasting of organizational metrics of over a billion dollar annual spend.

Education

Associate of Science - Business Administration

Raritan Valley Community College
Somerville, NJ
09.2017 - 05.2021

Sustainable Resource Management

Rut
New Brunswick, NJ
09.2020 - 05.2021

Real Estate

National Association of REALTORS®
NJ
11.2020 - 12.2020

Certification - Clean Communities Program Management

Rutgers, The State University of New Jersey
New Brunswick, NJ
09.2017 - 11.2017

License - New Jersey State Realtor in Good Standing

Weichert Real Estate School
Bedminster, NJ
06.2014 - 07.2014

Skills

Microsoft Office / Google Suite

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Accomplishments

  • New Jersey Clean Communities Litter Survey Award

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