Sheila Cave
Atlanta,TX
Summary
Results-driven Account Executive with proven expertise in sales strategy development and client relationship management. Proficient in financial analysis and cross-departmental coordination to achieve strategic goals. Strong background in customer service, leveraging excellent communication and interpersonal skills to enhance client satisfaction.
Overview
31
31
years of professional experience
Work History
Account Executive Marketer
Mays Homecare and Hospice
06.2025 - Current
- Achieved client satisfaction and retention by developing strong relationships.
- Executed marketing initiatives, promoting services and enhancing brand awareness.
- Streamlined account management processes through effective collaboration with teams.
- Identified growth opportunities by conducting thorough market research.
- Provided performance updates to senior management, informing strategic decisions.
- Trained new employees on best practices in account management and service.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline communication processes and deliver comprehensive solutions.
- Conducted market research to identify new business opportunities and inform strategic decision-making.
- Analyzed sales data to track performance metrics and implement strategies for revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue %.
Account Executive of Sales
Evo Payment Systems
03.2008 - Current
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
- Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate
- Ensured that sites adhered to brand guidelines
- Performed the complete planning, application development, verification, and risks involved in software projects
Account Executive
Elara Caring
01.2024 - 07.2024
- Increased patient outreach through cold calls to healthcare facilities.
- Cultivated client relationships, enhancing overall customer satisfaction and retention.
- Developed marketing strategies to boost service visibility and outreach efforts.
- Identified new business opportunities through market trend analysis and research.
- Streamlined account tracking using CRM tools, improving reporting efficiency.
- Delivered presentations that showcased unique product value to potential clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Account Executive
Rotech Healthcare Inc.
06.2021 - 01.2024
- Achieved leading sales performance for district over consecutive months.
- Recognized for exemplary leadership and team building within staffing team.
- Enhanced customer satisfaction through effective cold calling and closing strategies.
- Coordinated cross-functional teams, ensuring seamless project execution and client deliverables.
- Negotiated favorable contract terms, significantly increasing profitability for the company.
- Streamlined account management processes, improving efficiency and client retention rates.
- Developed and maintained strong client relationships, driving customer satisfaction and retention.
- Created comprehensive reports on account performance, identifying trends and actionable insights for stakeholders.
- Negotiated contracts with clients, ensuring alignment with organizational goals while maximizing profitability.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Sales Manager
Dillard's, Inc.
11.2018 - 06.2023
- Exceeded quarterly sales targets through strategic planning and execution.
- Enhanced team performance by implementing effective training programs.
- Identified revenue growth opportunities through market trend analysis.
- Increased brand visibility and customer traffic with promotional strategies.
- Strengthened client relationships, resulting in long-term partnerships and repeat business.
- Streamlined processes to improve efficiency and customer satisfaction levels.
- Developed and implemented training programs that enhanced product knowledge and customer engagement skills.
- Led sales team to exceed annual revenue targets through strategic planning and performance analysis.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to expain sales opportunities.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Conducted regular performance reviews and feedback sessions to motivate team members and maintain high morale.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Insurance Sales Representative
Combined Insurance
04.2017 - 03.2018
- Increased revenue by securing new accounts and enhancing existing client services.
- Developed tailored insurance plans, aligning with client needs and budget constraints.
- Conducted market analysis to identify and pursue new sales opportunities.
- Streamlined sales processes, improving efficiency and client satisfaction significantly.
- Built strong client relationships through effective communication and personalized service.
- Conducted comprehensive needs assessments to tailor insurance solutions for clients.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Analyzed customer needs to provide customized insurance solutions.
- Negotiated contracts and terms of sale with potential customers.
- Designed presentations and marketing materials to promote insurance products.
Outside Sales Representative
United Medical / Lincare
03.2016 - 04.2017
- Increased sales by fostering strong relationships with key healthcare providers.
- Enhanced profitability through successful negotiations with key accounts and optimized contracts.
- Drove revenue growth by implementing strategic sales plans in assigned territories.
- Expanded client base by identifying new business opportunities in existing markets.
- Improved product delivery by collaborating with internal teams for timely service.
- Increased customer engagement through direct sales calls with executives and directors.
- Conducted product demonstrations to educate clients on medical equipment features and benefits.
- Cultivated strong relationships with healthcare providers to drive sales growth and client retention.
- Developed customized sales strategies based on customer needs and market trends.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Manager to Store Manager
White House Black Market
10.2005 - 02.2006
- Enhanced team performance by delegating tasks according to individual strengths.
- Achieved promotion to Store Manager after completing extensive training sessions.
- Resolved operational challenges, improving business direction and management efficiency.
- Ensured smooth company merger transition through effective oversight and planning.
- Supervised sales, inventory, and cash reconciliation activities, driving operational success.
- Achieved sales targets by coaching team members and managing performance effectively.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Managed budgeting processes to ensure financial targets were met consistently throughout the fiscal year.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated visual merchandising strategies to align with brand standards and increase foot traffic.
- Developed strategic plans to elevate store performance and achieve corporate objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented training programs to develop staff skills and improve service delivery.
- Led operational teams to enhance customer experience and drive sales performance.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Accomplished multiple tasks within established timeframes.
Store Manager and Training Manager
Guess, Inc
04.2005 - 10.2005
- Reduced financial discrepancies by accurately managing monthly operations budget.
- Increased customer loyalty through exceptional service and product availability.
- Enhanced store performance by hiring motivated individuals and fostering collaboration.
- Boosted repeat business with a successful loyalty program implementation.
- Drove sales growth through targeted marketing initiatives and demographic analysis.
- Organized seasonal promotions to increase store foot traffic and sales opportunities.
Area Sales Manager and Trainer
Gap, Inc
06.1999 - 04.2005
- Secured long-term accounts by identifying client needs and delivering timely products.
- Prepared monthly payroll reports for over ten sales representatives efficiently.
- Executed national sales improvements, enhancing marketing and territory establishment strategies.
- Managed projects through sales, staff, and design teams to completion successfully.
- Ensured proper care of 150 client accounts, retaining strong relationships.
- Strengthened branding initiatives by serving on committees to maximize outreach effectiveness.
- Developed and implemented strategic sales plans aligned with corporate objectives.
Store Manager and Merchandiser
Bath and Body Works
04.1995 - 08.1999
- Secured long-term accounts by identifying client needs and delivering timely products.
- Prepared monthly commission reports for over ten sales representatives efficiently.
- Executed national sales improvements, enhancing marketing and territory strategies effectively.
- Cultivated client relationships to provide accurate pricing and achieve objectives.
- Engaged prospects with open-ended questions to understand their needs thoroughly.
- Led team training initiatives, driving achievement of sales targets consistently.
Education
High School Diploma -
Linden Kildare High School
Linden, TXMarketing Management
Texarkana College
Texarkana, TXSkills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Timeline
Account Executive Marketer
Mays Homecare and Hospice
06.2025 - Current
Account Executive
Elara Caring
01.2024 - 07.2024
Account Executive
Rotech Healthcare Inc.
06.2021 - 01.2024
Sales Manager
Dillard's, Inc.
11.2018 - 06.2023
Insurance Sales Representative
Combined Insurance
04.2017 - 03.2018
Outside Sales Representative
United Medical / Lincare
03.2016 - 04.2017
Account Executive of Sales
Evo Payment Systems
03.2008 - Current
Manager to Store Manager
White House Black Market
10.2005 - 02.2006
Store Manager and Training Manager
Guess, Inc
04.2005 - 10.2005
Area Sales Manager and Trainer
Gap, Inc
06.1999 - 04.2005
Store Manager and Merchandiser
Bath and Body Works
04.1995 - 08.1999
High School Diploma -
Linden Kildare High School
Marketing Management
Texarkana College