Sheila Cepero
Champaign,IL
Summary
Dedicated professional with a diverse background in veterinary care and pharmacy services. Excelled in client communication and teamwork, enhancing patient satisfaction and operational efficiency. Skilled in pharmacology and compassionate communication, achieving significant improvements in client and animal care.
Offering solid foundation in animal care and welfare, ready to learn and develop in clinical setting. Brings keen understanding of veterinary protocols and medical terminology, coupled with hands-on skills in animal handling and basic diagnostics. Ready to use and develop abilities in animal care and diagnostics in my professional role.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Veterinary Student Extern
Banfield Animal Hospital
06.2024 - 06.2024
- Improved client satisfaction by providing compassionate care to both animals and their owners during consultations.
- Gained hands-on experience with diagnostic tools such as radiography, ultrasound, endoscopy, and blood analysis for accurate assessment of patients'' conditions.
- Maintained strict adherence to safety protocols during laboratory work involving biohazardous materials such as blood samples or infectious agents.
- Collaborated with veterinary staff to develop treatment plans tailored to individual patient needs and owner preferences.
- Contributed to a positive work environment through effective communication with colleagues and consistent professionalism in all interactions.
- Supported surgical procedures by preparing equipment, monitoring anesthesia, and assisting with post-operative care.
- Promoted preventive health measures by administering vaccinations, conducting wellness exams, and providing education on proper pet care practices.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Gathered pet health histories and symptoms to identify root cause of medical issues.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
- Euthanized animals humanely due to conditions such as cancer or advanced age.
Registered Certified Pharmacy Technician
CVS Pharmacy
02.2018 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Ensured proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
- Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
- Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
- Assisted colleagues with troubleshooting and resolving technical issues encountered with pharmacy equipment or software systems.
- Promoted a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
- Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
- Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
- Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
Animal Shelter Volunteer
Miami Dade Animal Services
01.2019 - 08.2021
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
Registered Certified Pharmacy Technician
Walgreens
10.2015 - 12.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Ensured proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
- Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
- Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
- Assisted colleagues with troubleshooting and resolving technical issues encountered with pharmacy equipment or software systems.
- Promoted a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
- Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
- Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
- Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
Customer Service Associate
Walgreens
07.2014 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Presidente Supermarkets
10.2012 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Doctor of Veterinary Medicine - Veterinary Science
University of Illinois At Urbana-Champaign
Champaign, IL05-2027
Bachelor of Science - Biology
Florida International University
Miami, FL07-2021
Associate of Arts - Biological Sciences
Miami Dade College
Miami, FL08-2019
Certified Pharmacy Technician - Pharmacy
Mattia Technical College
Miami08-2015
Skills
- Client communication
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Task prioritization
- Patient restraint
- Medical record-keeping
- Animal handling
- Physical examinations
- Anesthesia monitoring
- Compassionate communication
- Canine and feline intubation
- Client education
- Dental procedures
- Pharmacology
Certification
- Fear Free Certified Professional - Fear Free Pets.
- Certified Pharmacy Technician in the state of Florida
Languages
English
Spanish
Timeline
Veterinary Student Extern
Banfield Animal Hospital
06.2024 - 06.2024
Animal Shelter Volunteer
Miami Dade Animal Services
01.2019 - 08.2021
Registered Certified Pharmacy Technician
CVS Pharmacy
02.2018 - 03.2023
Registered Certified Pharmacy Technician
Walgreens
10.2015 - 12.2017
Customer Service Associate
Walgreens
07.2014 - 09.2015
Cashier
Presidente Supermarkets
10.2012 - 05.2014
- Fear Free Certified Professional - Fear Free Pets.
Doctor of Veterinary Medicine - Veterinary Science
University of Illinois At Urbana-Champaign
Bachelor of Science - Biology
Florida International University
Associate of Arts - Biological Sciences
Miami Dade College
Certified Pharmacy Technician - Pharmacy
Mattia Technical College
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