Sheila Chappell Khatib
Easley ,South Carolina
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
31
31
years of professional experience
Work History
Office Manager
Palmetto Mortuary
06.2017 - Current
- Maintained accounts paper & electronic, budgets, accounts receivables and payables
- Process life insurance claims
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Designing systems and processes for the company to run more efficiently
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained, implemented HIPAA, DHEC and company protocols.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Administration Assistant
Fletcher Funeral & Cremation Service
05.2015 - 06.2017
- Managed employee scheduling
- Scheduled and coordinated appointments, funeral services, and deliveries
- Billed customers for products and services
- Authored obituaries and service programs
- Sales (merchandise).
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
Office Manager
Home Savers of America
03.2007 - 02.2015
- Recruit, interview, hire, and train employees
- Oversee application submissions to lenders
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Payroll system management.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Event Coordinator
National Sales Inc
03.1993 - 11.1999
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired, trained and supervised volunteers and support staff required for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated travel and accommodations for event attendees.
Education
Certificate - Real Estate Sales Person
Greenville Technical College
Greenville, SC09.2019
Certificate - Mortgage Loan Originator / Loan Signing Agent
Gold Coast Schools
Irvine, CA04.2002
Certificate - Bookkeeping And Financial Services
Greenville Technical College
Greenville, SC04.1994
Certificate - Travel And Tourism
Chris Logan Career College
Greenville, SC09.1992
High School Diploma -
Woodmont High School
Piedmont, SC05.1992
Skills
- Microsoft Excel
- Microsoft Word
- Directors Assistants
- FrontRunner
- Quick Books
- Calyx Point
- IRS logics
- Canva
- Google Workspace
- Time Management
- Attention to detail
- Customer Service
- Communication
- Problem-solving
- Sales Experience
- Team-Oriented
- Adaptability
- Leadership
- Data Entry
- Compliance Monitoring
- Office Management
- Billing
- Team Supervision
- Administrative Support
- Operations Management
- Staff Management
- Bookkeeping
- Customer Relations
- Relationship Building
- Payroll and Budgeting
- Clerical Support
- Excellent Multi-Tasking Ability
- Scheduling and Calendar Management
- Clear Oral/Written Communication
- Travel Coordination
- Organizational Skills
- Event Coordination
- Problem Solving
- Record Keeping
Personal Information
Title: OFFICE MANAGER
Timeline
Office Manager
Palmetto Mortuary
06.2017 - Current
Administration Assistant
Fletcher Funeral & Cremation Service
05.2015 - 06.2017
Office Manager
Home Savers of America
03.2007 - 02.2015
Event Coordinator
National Sales Inc
03.1993 - 11.1999
Certificate - Real Estate Sales Person
Greenville Technical College
Certificate - Mortgage Loan Originator / Loan Signing Agent
Gold Coast Schools
Certificate - Bookkeeping And Financial Services
Greenville Technical College
Certificate - Travel And Tourism
Chris Logan Career College
High School Diploma -
Woodmont High School
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