Sheila Chauncey
Lawrenceburg,IN
Summary
Resourceful professional in management operations known for efficient task completion. Possess specialized skills in team leadership and operational improvement. Excel in communication and problem-solving with a desire to take on new challenges. Strong work ethic and adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
General Manager
Baymont By Wyndham
Greendale, IN
11.2019 - 05.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored employee and customer satisfaction.
Server
LaRosa's Pizzeria
Batesville, IN
01.2018 - 10.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
Service Trainer
Steak N Shake
Batesville, IN
01.2014 - 10.2017
- Provided guidance and support to new hires during their onboarding process.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Explained goals and expectations required of trainees.
- Coached employees on proper use of equipment used in customer service roles.
- Ensured compliance with all safety regulations while conducting training exercises.
Production Trainer
Steak N Shake
Lawrenceburg, IN
10.2010 - 09.2013
- Developed and conducted on-site training for new production staff members.
- Provided guidance to employees regarding the use of equipment and tools.
- Monitored the progress of trainees throughout their training period.
- Troubleshot technical problems related to production machinery or equipment operations.
- Coordinated with vendors regarding supplies required for daily operations.
- Instructed new team members on correct procedures for operations.
Education
High School Diploma -
GED
Lawrencburg, In05-2013
Skills
- Staff Supervision
- Customer Retention
- Workflow Planning
- Interpersonal Skills
- Staff Training
- Employee Scheduling
- Problem Resolution
- Customer Relations
- Staffing
Timeline
General Manager
Baymont By Wyndham
11.2019 - 05.2024
Server
LaRosa's Pizzeria
01.2018 - 10.2019
Service Trainer
Steak N Shake
01.2014 - 10.2017
Production Trainer
Steak N Shake
10.2010 - 09.2013
High School Diploma -
GED
Similar Profiles
April JohnsonApril Johnson
Assistant Manager at Baymont By Wyndham DublinAssistant Manager at Baymont By Wyndham Dublin
Evelyn MoralesEvelyn Morales
Front Office Manager at Baymont By WyndhamFront Office Manager at Baymont By Wyndham
Jay BhatnagarJay Bhatnagar
General Manager at Baymont By WyndhamGeneral Manager at Baymont By Wyndham
Damion BerginDamion Bergin
Kitchen Manager at Baymont By WyndhamKitchen Manager at Baymont By Wyndham
Margaret ComleyMargaret Comley
Medical Biller II at TriHealthMedical Biller II at TriHealth