Sheila C. Nardelli
Mount Laurel
Summary
Dynamic and detail-oriented professional with extensive experience in the maintenance, service, and repair of over 500 pieces of company-owned equipment, including a diverse fleet of powered assets such as dozers, excavators, and material haulers. Proven track record in establishing robust inventory management systems and online service history records to enhance operational efficiency and accountability. Skilled in coordinating daily activities of heavy equipment mechanics and CDL drivers, ensuring seamless scheduling of maintenance and repairs while managing logistics for equipment movements across various job sites nationwide. Committed to optimizing processes through innovative solutions, including equipment tagging systems and GPS tracking for improved asset management.
Overview
26
26
years of professional experience
Work History
Fleet Equipment Mgr.
Total Turf Golf Services
01.2024 - Current
- Responsible for maintenance service, repair, GPS tracking – installation and management– and transportation of 500+ pieces of company owned equipment including roughly 200 pieces of powered assets – dozers, material haulers, excavators, skid steers, implements, utility carts and personnel trucks throughout the country. Established inventory management system from ordering parts, replenishment amounts, inventory positioning. Established Service History online records system – tracking work orders, parts and warranty information. Established equipment tag system both for in field use/repair equipment and shop/yard incoming/outgoing equipment and Green Tag equipment availability system. Managed Heavy Equipment Mechanics and CDL Driver/ Mechanic through daily activities- Scheduling /Coordination of all regular scheduled equipment maintenance/ repairs with In House Shop Staff + with Sub Contractors and other vendors and Scheduling/ Coordination of all company owned Equipment moves with In House staff and outside vendors. Managed, coordinated field service for job sites across the country.
Account Manager
Pardo Fleet Solutions
01.2023 - 01.2024
- Manage company largest and high profile accounts. Coordinate mobile technicians to both scheduled fleet services and emergency breakdown service calls. Quote recommended services and breakdown calls to customers. Thorough follow through with parts ordered – ETA and receipt and location of parts deliveries – for technician to return in a timely fashion to accommodate customer uptime as efficiently as possible. Manage customers and best suited technician on daily basis to carefully balance timeframes, workloads, and expectations of all. Provide customer status through many different customer portals. With a strong background in sales I am keenly aware of new business opportunities and pursue in a professional, goal oriented objective. Have been very successful securing new business through cold calling and following ALL leads.
Equipment Rental Specialist
Sunbelt Rentals PC183
01.2020 - 01.2023
- Counter personnel for very busy city PC. Answered incoming calls for equipment rentals – primarily for cash customers. Converted to Commercial Credit account and/or forwarded lead via Share A Lead to corresponding OSR. Proactively utilized the benefit and full power of Sunbelt across all markets. Daily interaction for delivery/pick up status; managed all PC Rental Contract filing; Coordinated with Service manager and CBA shop personnel for CPUs at PC – equipment was rental ready and easily accessible for customer pick up. Verified all towable equipment and tow vehicles complied with SBR company standards; Assisted KAST team when KAST Rep was on vacation. Actively engage and assist PCM with A/R and Disputes – Sunbelt Rentals 3.0 – with focus on resolving issues and maintaining further customer participation with SBR. Have STRONG, full working knowledge of Command Center for Customer Engagement and OSR CRM program. Strengths are the ability to navigate and champion both SBR objectives simultaneously aligned with customer needs and equipment availability.
Sales Engineer Flooring
Sunbelt Rentals PC1052 Flooring Solutions
01.2018 - 01.2021
- Managed geographical territory with focus on education, hospitality, box stores, concrete floor contractors for floor care and concrete grinding equipment rental. Responsible for fleet on rent, open contracts, A/R resolution, develop new store territory. Worked closely with store team for general operation of store – customer inquiries, reservations, equipment deliveries, equipment demos and education of customers proper use of equipment.
Outside Sales Representative Philly Metro
Sunbelt Rentals PC183
01.2016 - 01.2018
- Managed geographical territory calling on construction sites and contractors offices for construction rental equipment. Responsible for daily fleet on rent, open contracts, A/R resolution, maintaining and growing relationships with Top 50 accounts, activating dormant accounts, assisted with equipment deliveries as needed, assist in store at the counter as needed, participate in Weekly Safety meetings, actively participate in the development and growth of the store. Consistently maintained 5-7 million per month on rent; New accounts opened per month average – 10- 15; Strong relationship builder; A/R under District and Region average; Consistent 25-30 Top 50 accounts actively renting per month; District leader in Low Credit Issue; Excelled in cross-selling across all specialty divisions and customer engagement. Strong emphasis on “single point of contact” for “The Power of Sunbelt” – meaning engaging all specialty divisions for total customer engagement in Sunbelt across all lines. Ability to fill “pipeline” and foresight and ability to look ahead to proactively secure future equipment rentals – ie – blowout season, snow contracts, mechanical/plumbing; painters/steel erectors; cell tower maintenance; water towers and painting; school reconstruction and maintenance; ABM/BOMA contracts and engagement; “World of Concrete” – floor grinding, painting, Sherwin Williams contacts; Final word – sales is FUN!
Industrial Account Manager
Equipment Depot
01.2013 - 01.2016
- Material Handling Account Manager – Territory consisted of Philadelphia & Delaware counties in PA; State of DE; Ocean, Burlington, Camden, Gloucester, Salem, Cumberland, Cape May, Atlantic counties in NJ. Dual Role selling new and used equipment, rental units, parts and service, batteries, tires and Allied products. Developed strategic plans to grow sales territory and worked with the local management to ensure market position of assigned accounts. Developed, maintained and fostered strong relationships with customers to be one source for all material handling/warehouse needs. Primarily acted as customer liaison to provide knowledge and recommendations for managing material handling – internal combustion and electric – fleets. Prepared and presented Site Surveys, Application Surveys, and all new & used equipment quotes through SRA – Yosemite software. Prepared and presented all financial marketing – FMV, Buy Out, Contract Maintenance and Lease with Maintenance. Collaborated with branch management and internal departments regarding receivables and customer issues.
Service Supervisor
Equipment Depot
01.2009 - 01.2013
- Managed and supervised 15-19 CBA road service and shop technicians to Planned Maintenance and emergency break down calls on material handling and aerial industrial equipment. Responsible for all branch billing and end of the month reconciling. Monitored and managed Work in Progress (WIP) to company standards. Maintained files and reports for technician attendance. Resolved customer invoice issues and service issues. First point of contact for customers with material handling equipment issues. Made recommendations to customers for repair and/or routine maintenance on equipment. Provided quotes on repairs, rental equipment, warehouse equipment and attachments for industrial equipment. Processed OEM Warranty Claims, provided pricing on both OEM and Aftermarket parts, supplies and attachments.
Service Dispatcher
Eastern Lift Truck Company
01.2000 - 01.2009
- Dispatched 18 (+/-) road technicians to same day, priority service calls for breakdown of material handling equipment. Maintained and serviced area accounts for scheduled maintenance and contractual obligations. Made recommendations of shop repairs, quoted repairs, warranty repairs. Strong communications with sales department of current customer needs. First point of contact for customers in solving material handling and warehouse product needs.
Education
High School Diploma -
Moorestown Senior High School
Moorestown, NJSkills
- Equipment repairs
- Safety procedures
- Inventory supervision
- Equipment maintenance
- Inventory and restocking
- Diagnostics
- Purchasing
- Cost estimates
- Recordkeeping
- Crew supervision
- Negotiation
- Safety protocols
Timeline
Fleet Equipment Mgr.
Total Turf Golf Services
01.2024 - Current
Account Manager
Pardo Fleet Solutions
01.2023 - 01.2024
Equipment Rental Specialist
Sunbelt Rentals PC183
01.2020 - 01.2023
Sales Engineer Flooring
Sunbelt Rentals PC1052 Flooring Solutions
01.2018 - 01.2021
Outside Sales Representative Philly Metro
Sunbelt Rentals PC183
01.2016 - 01.2018
Industrial Account Manager
Equipment Depot
01.2013 - 01.2016
Service Supervisor
Equipment Depot
01.2009 - 01.2013
Service Dispatcher
Eastern Lift Truck Company
01.2000 - 01.2009
High School Diploma -
Moorestown Senior High School