Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheila Coartney Husain

North Aurora,IL

Summary

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Diligent Consulting skills with comprehensive background in property leasing and tenant relations. Successfully facilitated lease agreements, contributing to high occupancy rates and tenant satisfaction. Demonstrated proficiency in communication and negotiation skills.

Well-qualified Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Positive, diligent and professionally effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 20 years of consulting experience paired with a goal-oriented and performance-minded approach. Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

28
28
years of professional experience

Work History

Director of Operations

Capital V Tech
11.2017 - Current
  • Director: Management/Consulting of Accounts and Web/E-Commerce/SaaS Development
  • IT Director: Project Management: Property Management, E-Mail Migrations, Data Cabling, CCTV Installation/Systems, VoIP Services, Software Support, Remote and On-Site Support, Knowledge of Network Setup/Security, Database Mgmt. Cloud/On-Site Backup Services, Hosting Services
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Aesthetically Crafted and Multi-Functional Web Creation & Development, E-Commerce Design & Development, Higher Education Software/Portals Design & Development (Admin Portals & Instructor/Student Portals), Team Management and Training for Higher Education Platforms, Digital/Social Media Marketing Platforms (Videography, Photography), SEO Development, Branding/DNS Design/Execution
  • Manage/Service Several Property Accounts
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

Office Administrator

Center for Vitreo-Retinal Diseases
01.1997 - 03.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Century 21 in Real Estate School -

Century 21 in Real Estate School
Elmhurst, IL
01.2006

Associate's Degree - English

Triton College
River Grove, IL
05.1997

Skills

  • Real estate administrative experience
  • Technical writing
  • Team management
  • Customer support
  • Custodial experience
  • Technical Support
  • Network Support
  • Coachability
  • Communication skills
  • Verbal and written communication
  • Client service
  • Project management
  • Customer relations
  • Consulting
  • Contract management
  • Regulatory compliance
  • Customer service expertise
  • Phone and email etiquette
  • Application processing
  • Telephone and email etiquette
  • Property tours
  • Sales techniques
  • Creative problem solving
  • Database management
  • Background checks
  • Property marketing
  • Property management knowledge
  • Property inspections
  • Maintenance requests
  • Application management
  • Administrative support
  • Event planning
  • Collection actions
  • Resident assistance
  • Unit maintenance
  • Data entry
  • Microsoft office
  • Payment collection
  • Disturbance handling

Languages

Spanish
Limited Working

Timeline

Director of Operations

Capital V Tech
11.2017 - Current

Office Administrator

Center for Vitreo-Retinal Diseases
01.1997 - 03.2017

Century 21 in Real Estate School -

Century 21 in Real Estate School

Associate's Degree - English

Triton College