Summary
Overview
Work History
Education
Skills
NOTARY IN WA
Timeline
Generic

sheila cochran

Federal Way,WA

Summary

Seasoned financial professional with a robust history at WINGS CREDIT UNION, excelling in client relations and credit analysis. Demonstrated expertise in enhancing customer satisfaction and streamlining loan origination processes. Achieved significant improvements in compliance and risk management, leveraging strong problem-solving abilities and relationship-building skills to drive business development.

Overview

25
25
years of professional experience

Work History

MEMBER SERVICE LENDER

WINGS CREDIT UNION
03.2008 - 05.2024
  • Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
  • Ensured compliance with all federal, state, and local regulations governing the lending industry while managing risk exposure effectively.
  • Negotiated favorable terms for clients with various financial backgrounds by leveraging strong interpersonal skills.
  • Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
  • Maintained strong relationships with clients, providing personalized service and financial advice to meet their needs.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with other departments to promptly process loan applications.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Actively participated in ongoing professional development opportunities to stay current on industry best practices.
  • Optimized internal processes through regular review of policies, procedures, and guidelines related to lending operations.

Teller Coordinator

WINGS CREDIT UNION
03.1999 - 03.2008
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Complied with internal controls and federal regulations by implementing [Type] methods.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
  • Improved cross-selling of bank products by providing tailored recommendations based on customer needs.
  • Collaborated with other departments to resolve complex customer issues, ensuring timely resolution and satisfaction.
  • Balanced cash drawers at the end of each day, ensuring accurate reporting and minimizing discrepancies.
  • Handled large volumes of currency securely while adhering to established security protocols, reducing risk of loss or theft.
  • Assisted in training new hires, resulting in improved performance and quicker acclimation to the workplace.
  • Used bank database and [Software] to record transactions.
  • Provided clients with general information on account opening.
  • Provided exceptional customer service in high-pressure situations, maintaining professionalism even when faced with difficult customers or circumstances.
  • Motivated tellers to achieve sales and service goals with continuous coaching.
  • Received checks for deposits, entered information into database and issued receipts.
  • Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
  • Executed various customer deposits, withdrawals, and money orders.
  • Facilitated communication between tellers and other departments within the bank, enabling smoother problem-solving processes for all parties involved.
  • Managed inventory by tracking and ordering bank supplies, equipment and documents.
  • Greeted patrons and asked questions to better assess client needs.
  • Participated in community outreach events on behalf of the bank, strengthening relationships with local businesses and residents.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Ensured compliance with banking regulations by staying current on industry changes and updating policies accordingly.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.

Education

Bachelor of Science - LIBRARY SCIENCE

LA TECH UNIVERSITY
Ruston, LA

Skills

  • Credit analysis
  • Cash Flow analysis
  • Loan Origination
  • Friendly
  • Cash Handling
  • Business Development
  • Proficient in 10-key
  • Regulatory Compliance
  • Customer Service
  • Problem-solving abilities
  • Multitasking Abilities
  • Active Listening
  • Adaptability and Flexibility
  • Relationship Building

NOTARY IN WA

I became a notary while employed with Wings Credit Union. My notary certificate expires in March of 2026. I've been a notary for about 10 years.

Timeline

MEMBER SERVICE LENDER

WINGS CREDIT UNION
03.2008 - 05.2024

Teller Coordinator

WINGS CREDIT UNION
03.1999 - 03.2008

Bachelor of Science - LIBRARY SCIENCE

LA TECH UNIVERSITY

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sheila cochran