Sheila Coggins
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Exceptional communication skills with ability to build trust and valued relationships with customers.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
TNA Carpet
07.2023 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Sales/Customer Service Representative
Robert's Flooring
02.2019 - Current
- Respond to all customer inquiries via email, telephone, and walk-in clients
- Resolved client questions and concerns expediently
- Generated quotes, processed payments and documented customer communications.
- Educated customers on product features and technical details to highlight benefits.
Office Support/Customer Service Manager/Sales Associate
Premier Global
03.2017 - 12.2019
- Managed all office functions and departments during tenure of 2 years and 10 months
- Coordinated easy flow of tasks with management, accounting, E-Commerce, warehouse shipments
- Answered incoming calls/emails for new orders, tracked shipments, handled claims, resolved all issues pertaining to customer requests for 3500 accounts
- Expediently entered new orders, set up new accounts and processed invoices to ship within 24-hours
- Recognized for increasing sales on orders by offering specials, shipping discounts, new product line trials via telephone and email correspondence
- Acquired 120 new accounts from October 2018 to present from researching companies not carrying our products in US, Canada, and International locations
Sales Account Manager
Terrybear Urns and Memorials
01.2016 - 12.2016
- Managed a portfolio of 200 accounts, which generated $1,200,00 in yearly revenue
- Maintained an average gross margin of 45-50% on all accounts
- Delivered a high level of customer satisfaction while resolving issues
- Increased sales and company brands by attending trade shows
- Upsold customers on individual orders by offering company specials that increased an order by $500 to $1000
Customer Service Manager/Sales/Receptionist
River of Goods
11.2010 - 01.2016
- Provided customer service and sales support to four departments-Specialty/Retail Stores, Catalog, Television, and Ecommerce.
- Developed and implemented this company's first customer service manual outlining all procedures and office policies, including handling customers in each specific sales department.
- Fielded 30-50 calls daily along with numerous emails and processed all customer requests within 24-48 hours which maximized customer satisfaction.
- Planned and helped execute large trade shows, leading to increased sales in all departments.
- Developed rapport with the customer base by handling difficult issues with professionalism and expedience.
- Promoted to Sales Account Manager for pet and human cremation urns at our sister company Terrybear Urns and Memorials Inc.
Receptionist/Admin Assistant
Home Valu Interiors
08.2006 - 01.2010
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Psychology and Communications
Metropolitan State University
Saint Paul, MNAssociate of Arts - General Education
Century College
White Bear Lake, MNSkills
- Experienced MS Office Software-Quickbooks
- Strong work ethic, exceeds expectations
- Works well with others or independently
- Strong written and oral communication skills
- Client account management, Sales development
- Energetic and positive
- Efficient at multitasking and prioritizing
- Data entry and detail oriented
- Database Entry
- Billing and Invoicing
Affiliations
- Travel
- Gardening
- Fishing and Boating
Timeline
Office Administrative Assistant
TNA Carpet
07.2023 - Current
Sales/Customer Service Representative
Robert's Flooring
02.2019 - Current
Office Support/Customer Service Manager/Sales Associate
Premier Global
03.2017 - 12.2019
Sales Account Manager
Terrybear Urns and Memorials
01.2016 - 12.2016
Customer Service Manager/Sales/Receptionist
River of Goods
11.2010 - 01.2016
Receptionist/Admin Assistant
Home Valu Interiors
08.2006 - 01.2010
Bachelor of Arts - Psychology and Communications
Metropolitan State University
Associate of Arts - General Education
Century College
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