Windows 10,11
Sheila Coleman
Dallas,TX
Summary
Driven and dynamic professional with a proven track record at Taco Cabana, enhancing customer loyalty and streamlining operations. Excelled in staff management and customer relationship management, fostering team development and improving service quality. Skilled in strategic planning and problem-solving, achieving significant operational efficiencies. Demonstrates exceptional leadership and organizational skills, committed to driving sales growth and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asst.Manger
Taco Cabana
12.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
ADT Security
03.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Mt. Enterprise High
Mt. Enterprise, TxSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Strategic Planning
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Budgeting and finance
- Recruitment and hiring
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Organizational Skills
- Multitasking
- Active Listening
- Hiring and Training
- Goal Setting
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Training
- Scheduling and Coordinating
- Excellent Communication
- Good Judgment
- Team Development
- MS Office
- Team building
- Training and Development
- Employee Coaching and Mentoring
- Shift Scheduling
- Attention to Detail
Certification
- CM - Certified Manager Certification
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
- Licensed TABC
- Licensed Foodhandlers
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home option401k matchTeam Building / Company RetreatsAccomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Software
Power point
Timeline
Customer Service Representative
ADT Security
03.2020 - 07.2022
Asst.Manger
Taco Cabana
12.2018 - Current
Mt. Enterprise High
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