Sheila Coleman
Dallas,STATE_US
Summary
Detail-oriented leader with expertise in managing daily operations and ensuring quality standards. Recognized for problem-solving abilities and strong communication skills, ready to drive impactful results and support team development.
Results-driven Shift Leader Manager with proven skills in customer service, problem resolution, and team leadership. Committed to enhancing customer satisfaction and driving sales through effective communication and active listening.
Overview
4
4
years of professional experience
Work History
Shift Leader Manager
Taco Cabana
Ennis, TX
10.2021 - 02.2026
- Oversaw daily operational activities to guarantee seamless workflow and adherence to quality standards.
- Designed and executed training programs to elevate team proficiency in customer service best practices.
- Facilitated customer product selection to enhance satisfaction and drive sales growth.
- Cultivated customer satisfaction by implementing proactive communication and effective problem-solving strategies.
- Cultivated enduring client relationships through dedicated support and proactive issue resolution.
- Oversaw daily operations to ensure adherence to food safety standards and company policies.
- Facilitated training and mentorship for team members on customer service techniques and operational procedures.
- Established inventory management practices to minimize waste and enhance stock efficiency.
- Managed shift scheduling to ensure optimal staffing levels during peak operational hours.
- Addressed customer complaints with efficiency, fostering enhanced guest satisfaction.
- Oversaw team performance and delivered constructive feedback to enhance service quality.
- Managed cash handling procedures to enhance accuracy and minimize discrepancies in financial transactions.
Education
High School Diploma -
Mount. Enterprise High
Mount Enterprise, TX05.1986
Skills
Market understanding
Active listening
Problem resolution
Computer proficiency
Microsoft Excel
Microsoft outlook
Verbal and written communication
Computer skills
Timeline
Shift Leader Manager
Taco Cabana
10.2021 - 02.2026
High School Diploma -
Mount. Enterprise High