Sheila Collier
Williamstown,KY
Summary
Adept at elevating customer experiences, I leveraged my expertise in complaint resolution and customer consulting at Dry Ridge Toyota to significantly enhance client satisfaction. My knack for organization and recordkeeping, combined with a proactive approach, has consistently driven positive outcomes, underscoring my commitment to service excellence and operational efficiency.
Overview
1
1
year of professional experience
Work History
Service Advisor
Dry Ridge Toyota
Dry Ridge, KY
10.2019 - 02.2020
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server
Frisch's Big Boy
Dry Ridge, KY
10.2018 - 05.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
Grant County High School
Dry Ridge, KY05-1988
Skills
- Bill preparation
- Customer consulting
- Complaint resolution
- Customer service excellence
- Organization and recordkeeping
Timeline
Service Advisor
Dry Ridge Toyota
10.2019 - 02.2020
Server
Frisch's Big Boy
10.2018 - 05.2019
High School Diploma -
Grant County High School
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