Summary
Overview
Work History
Education
Skills
References
Timeline
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Sheila Colobong

Lihue,HI

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

14
14
years of professional experience

Work History

Engineering Coordinator

Outrigger Hotels Hawaii
Koloa, HI
02.2024 - Current
  • Coordinate with engineering team
  • Research vendors to get the best products & pricing
  • Manage purchase orders in Birchstreet to create PO's & order from catalogs
  • Monitor work orders to support the completion & closure process
  • Manage project schedules and make updates as necessary
  • Prepare required reports on day to day basis
  • Work directly with home owners
  • Verify receipt of supplies & maintaining inventory records
  • Manage monthly inventories on supplies & tools
  • Manage golf cart inventory & maintenance
  • Created accurate records of all work done on a project including materials used, labor costs incurred

Front Desk Agent

Outrigger Hotels Hawaii
Koloa, HI
03.2022 - 02.2024
  • Greeted customers in a professional and friendly manner
  • Assisted with check-in and check-out procedures for guests using Opera & RMS
  • Handle guest requests & queries. Resolved customer complaints promptly and courteously
  • Monitored security cameras in lobby area as needed
  • Answer, took messages & forward incoming phone calls
  • Provide basic & accurate information in-person & via phone/email
  • Receive, sort & distribute daily mail/deliveries
  • Maintain security by following procedures & controlling access
  • Perform clerical receptionist duties such as filing, photocopying, transcribing & faxing
  • Maintain a clean & organized reception area
  • Liaising with housekeeping to check if rooms are ready & handle special requests
  • Liaising with maintenance staff to deal with issues within rooms as they arise
  • Communicate with guests to understand their individual needs to provide them with the best service possible
  • Collect payment via cash & credit/debit cards upon check-in/check-out for any room charges
  • Assign rooms & ensure guests are in appropriate rooms. Verified accuracy of room rates and other charges during check-in process
  • Create room codes with Dormakaba & check-in packs in advance
  • Arrange transportation for guests
  • Work directly with home owners requests for themselves or their guests & reservations

Dental Assistant

Kauai lifestyle dentistry
Lihue, HI
07.2021 - 11.2021
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
  • Took digital X-rays of teeth using radiographic equipment
  • Sterilized instruments according to established guidelines and protocols
  • Kept accurate records of dental treatments provided for each patient's visit
  • Fabricated temporary crowns or bridges from impressions taken by the dentist
  • Greeted patients upon arrival at the office and escorted them to an examination room
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists
  • Handled billing inquiries from insurance companies regarding claims submitted by the office
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
  • Assisted dentist during examinations by retracting patient's cheeks and tongue
  • Explained dental services and payment plans to help patients make informed decisions
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts

Sales Associate/Manager

Na Hoku Jewelers
Lihue, HI
08.2012 - 08.2019
  • Learned and was able to retain jewelry information and share that knowledge with customers
  • Handled fine jewelry
  • Worked in close proximity to customers
  • Understand customer needs and deliver excellent customer experience
  • Exceeded sales quota
  • Assisted with inventory including receiving and stocking merchandise
  • Documented sales by updating customer profile records
  • Took inventory of jewelry beginning of shift and end of shift
  • Made sure cash always balanced out to match sales
  • Assisted customers and fellow associates
  • Properly presented merchandise to customers
  • Committed in building customer relationships
  • Maintained an attractive store appearance in both cleanliness and product presentation
  • Used excel to work on schedules
  • Analyze problems, identify solutions, & implement the best course of action to resolve customer issues
  • Respond to customer inquiries in a timely manner
  • Communicate effectively with customer & coworkers
  • Monthly meetings with staff & district manager
  • Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards through POS system
  • Monitored daily performance of team members and provided feedback

Retail Sales Associate

Hilo Hattie
Lihue, HI
06.2014 - 01.2016
  • Greet customers with lei upon entering the store
  • Dealt with large groups that came from cruise ships
  • Package & ship out customer orders through USPS
  • Placed special orders or called other stores to find desired items
  • Recommended, selected and located merchandise based on customer desires
  • Exchanged merchandise for customers and accepted returns
  • Computed purchases and received and processed cash or credit payment
  • Maintained knowledge of sales and promotions, return policies and security practices

Retail Sales Associate

Honolua Surf
Poipu, HI
06.2010 - 02.2012
  • Assisted customers throughout the buying process
  • Direct customers to find specific product from our Honolua, Wahine, or Excel store
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales
  • Provided product information and answered customer questions
  • Assisted with inventory including receiving and stocking merchandise
  • Process payments by totaling purchases, processing checks, cash, store or other credit & debit cards through POS system
  • Achieved monthly quotas
  • Drive sales through engagement of customers
  • Maintained a clean work enviroment
  • Tracked inventory levels throughout the day and restocked items as needed
  • Processed returned merchandise according to company policies
  • Completed transactions in an efficient manner while providing excellent customer service
  • Offered suggestions for additional items that may be of interest to customers

Education

High School Diploma -

Kauai High School
Lihue, HI
05-2010

Skills

  • Money Handling
  • Customer Service
  • Time Management
  • Positive and professional
  • Friendly and Outgoing
  • Well organized with great atten to detail
  • POS System Operation
  • Flexible Schedule
  • Good communication
  • Product Knowledge
  • Quick learner
  • Teamwork

References

References available upon request.

Timeline

Engineering Coordinator

Outrigger Hotels Hawaii
02.2024 - Current

Front Desk Agent

Outrigger Hotels Hawaii
03.2022 - 02.2024

Dental Assistant

Kauai lifestyle dentistry
07.2021 - 11.2021

Retail Sales Associate

Hilo Hattie
06.2014 - 01.2016

Sales Associate/Manager

Na Hoku Jewelers
08.2012 - 08.2019

Retail Sales Associate

Honolua Surf
06.2010 - 02.2012

High School Diploma -

Kauai High School

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Sheila Colobong